Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Joelle Letourneau

Joelle Letourneau

Montreal,Canada

Summary

Dynamic Key Account Manager with a strong background in nutrition, skilled in driving sales growth and fostering strategic partnerships. Proven track record of exceeding targets through innovative solutions and a deep understanding of client needs. Expertise in developing tailored strategies that enhance client satisfaction and loyalty, ensuring long-term business success. Committed to leveraging industry knowledge to deliver exceptional results in competitive markets.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Key Account Manager, Healthcare Institutions

Abbott
2023 - Current
  • Developed strong relationships with national clients through effective communication and business development skills.
  • Negotiated contract renewals and secured new high-value accounts, promoting long-term commitment and fostering ongoing collaboration.
  • Trained sales teams to optimize service delivery in alignment with contractual needs.


Academic Acute Care Sales Representative

Abbott
2021 - 2023
  • Facilitated adoption of clinical nutrition protocols and product integration in academic hospitals.
  • Developed creative event concepts that exceeded client expectations and garnered positive feedback from attendees.
  • Led cross-functional teams in the successful execution of high-profile events, fostering collaboration and communication among all stakeholders.


Acute Care Sales Representative

Abbott
2017 - 2021
  • Drove consistent sales growth and expanded customer base in community hospitals.
  • Awarded Top Performer for best sales performance at national level in 2018 (+11% vs PY) and 2019 (+14% vs PY).
  • Organized and participated in industry events and conferences to network and promote company offerings to potential clients.


Senior Nutrition Communications Agent

Abbott
01.2014 - 01.2017
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Trained new employees on product information and call-handling best practices.
  • Utilized CRM software (salesforce.com) to track customer interactions, ensuring timely follow-up on outstanding issues.


Inpatient Clinical Dietitian

Hopital Marie-Clarac
01.2014 - 01.2015
  • Conducted nutrition assessments, follow-ups and discharge plans for patients.
  • Coordinated with food service staff to develop therapeutic menus that met individual nutritional requirements while promoting patient satisfaction.

Education

Master of Science - Nutrition

Universite De Montreal
Montreal, QC
01-2023

Bachelor of Science - Dietetics Major

McGill University
Montreal
01-2014

Skills

  • National key account management
  • Client relationship building and business development
  • Active listening and effective communication
  • Contract negotiation and compliance
  • Revenue generation and pricing strategy
  • Data-driven decision making
  • Sales strategy and training
  • Cross-functional collaboration

Languages

French
Native or Bilingual
English
Native or Bilingual

Certification

  • Licensed Registered Dietitian (ODNQ)

Timeline

Senior Nutrition Communications Agent

Abbott
01.2014 - 01.2017

Inpatient Clinical Dietitian

Hopital Marie-Clarac
01.2014 - 01.2015

Key Account Manager, Healthcare Institutions

Abbott
2023 - Current

Academic Acute Care Sales Representative

Abbott
2021 - 2023

Acute Care Sales Representative

Abbott
2017 - 2021

Master of Science - Nutrition

Universite De Montreal

Bachelor of Science - Dietetics Major

McGill University

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Joelle Letourneau