JUDY HOPPER
Fredericton,NB
Summary
- High performing professional with over 20+ years of experience in HVAC construction industry and a variety of corporate and entrepreneurial environments.
- Significant exposure to providing operational support with proven success in project management, property management, administration, client relations, sales and service.
- Expertise lies in performing diverse, high level of support operations while driving office efficiency and maximizing productivity. As an individual, I am extremely adaptable and resourceful
- These problem solving skills have allowed me to understand organizations unique needs while making sure every end goal is achieved.
Overview
35
35
years of professional experience
Work History
Warranty Specialist
Wolseley
07.2022 - Current
- Maintained a high level of accuracy in claim submissions, ensuring accurate documentation.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Maintained detailed service and customer records.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Supported sales team by providing accurate information on products'' warranties, contributing to increased revenue through informed decision-making during the sales process.
- Managed a high volume of daily claims, prioritizing tasks according to urgency while maintaining attention to detail.
- Assisted n the development of comprehensive warranty policies and procedures, ensuring consistency across all business units.
- Provided clear communication between the warranty department and other internal teams, fostering a collaborative environment that expedited problem resolution.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Service & Warranty Administrator
A.L.P. Equipment
02.2020 - 07.2022
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Monitored factory recalls and announcements to stay on top of changes.
- Maintained detailed service and customer records.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
- Logged work orders and change orders into Intellidealertabase to track job status.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Performed full machinery inventory counts weekly.
Service Coordinator/Parts
Toromont Cat
05.2018 - 10.2019
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Coordinated and monitored service activities to confirm work met all requirements.
- Communicated with clients and service providers to provide updates on work progress.
- Streamlined service coordination processes for improved team productivity and response times.
- Prepared reports on service performance metrics and key indicators for management review.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Office Administrator/Maintenance Coordinator
Fredericton Rentals/Gorham Real Estate
10.2016 - 04.2017
- Oversaw office management tasks, including supply inventory, facilities maintenance, and vendor relations.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Service Coordinator/Dispatcher
Advanced Energy Management Ltd.
06.2010 - 10.2016
- Coordinate the activities of all dispatched calls and ensure that functions are handled in an efficient and complete manner
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated and monitored service activities to confirm work met all requirements. Issued parts to technicians to complete customers repairs.
- Oversaw fleet management activities, ensuring optimal vehicle utilization and timely maintenance services for uninterrupted operations.
Office Manager
Innovative Corporate Services/ Alert Alarm
01.2007 - 06.2010
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for service technicians.
- Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
- Organized large-scale group travel arrangements, ensuring seamless logistics trips.
Inside Sales/Aftermarket Part Sales
Indotec/Aquavap Group
06.1989 - 01.2007
- Developed strong product knowledge through continuous training sessions, staying current with company offerings and updates within the HVAC industry.
- Streamlined internal processes to improve efficiency within the Sales department.
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Enhanced customer satisfaction by providing accurate and timely quotations for products and services.
- Managed high-volume quote requests while maintaining attention to detail and accuracy in all communications with clients.
- Prepared bids and proposals to submit to clients and secure new business.
Education
High School Diploma -
Harrison Trimble High School
Moncton, NB06.1987
Skills
- Construction & Property Management
- Sales Support
- Jonas software
- Intellidealer
- SAP
- SIS Web
- Accounting Software- Quickbooks/Simply accounting
Websites
Languages
English
Timeline
Warranty Specialist
Wolseley
07.2022 - Current
Service & Warranty Administrator
A.L.P. Equipment
02.2020 - 07.2022
Service Coordinator/Parts
Toromont Cat
05.2018 - 10.2019
Office Administrator/Maintenance Coordinator
Fredericton Rentals/Gorham Real Estate
10.2016 - 04.2017
Service Coordinator/Dispatcher
Advanced Energy Management Ltd.
06.2010 - 10.2016
Office Manager
Innovative Corporate Services/ Alert Alarm
01.2007 - 06.2010
Inside Sales/Aftermarket Part Sales
Indotec/Aquavap Group
06.1989 - 01.2007
High School Diploma -
Harrison Trimble High School
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