Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jeanne Labbé

Saint-Jean-sur-Richelieu,QC

Summary

Perfectly bilingual, I am a resourceful administrative professional with 20+ years of experience in the fields of HR, office management and operations, and meeting and event management. I am recognized for my excellent ability to synthesize, my sense of judgement and my ability to manage priorities. My commitment to excellence and my ability to adapt in changing environments enable me to excel in my responsibilities.

Overview

16
16
years of professional experience

Work History

Executive Assistant

Lareau Courtiers D'assurances
10.2023 - Current


  • Handling confidential and sensitive information with discretion and tact.
  • Managing executive calendars and scheduling meetings and appointments.
  • Drafting of various procedures to improve operations.
  • Ensuring the successful implementation of the company's various procedures.
  • Participating in the advancement of various projects in collaboration with internal stakeholders.
  • Managing internal and external meetings.
  • Analyzing information exchanged at meetings to ensure proper reporting.
  • Responsible for follow-ups with VPs and parties involved in various projects and meetings.
  • Document management, particularly in relation to writing, editing, updating and reviewing.
  • Managing, updating and renewing the firm's various licenses to ensure compliance with all applicable legislations.
  • Acting as the main contact for partners and suppliers.
  • Participating in the organization of the firm's social and professional activities in collaboration with the Administrative and Marketing teams.
  • Proactively managing maintenance, procurement and operations requests for all 9 offices.


Manager, Office Administration and Operations

Analysis Group
06.2019 - 10.2023
  • Managed and motivated a team of five administrative and operations employees to be productive and engaged in their work.
  • Maintained a professional, organized, motivating and safe environment for employees.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle grounds.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on the same page and working toward established business goals.
  • Developed and maintained relationships with suppliers.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Responsible for the firm's compliance to Bill 96 by implementing and maintaining its Francisation program with the OQLF.
  • Planned and coordinated office-wide events and team-building activities.
  • Oversaw office communications in both French and English.

Head of Employee Experience (HR Generalist)

TIMC
02.2012 - 06.2019
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Planned and managed recruitment activities for new hires.
  • Conducted thorough job analyses to create accurate job descriptions for various roles within the organization.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Enhanced workplace culture by promoting diversity, inclusion, and open communication initiatives.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
  • Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
  • Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.

Office Manager/Executive Assistant

TIMC
11.2007 - 02.2012


  • Provided executive assistance to the firm's president; contact person for president - welcomed and greeted visitors as well as important clients and business partners.
  • Represented the firm in various local, national and international events.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Oversaw the firm's communications in both French and English.
  • Coordinated and planned travel arrangements for president, employees and clients.

Education

Bachelor of Arts -

Université Laval
01.2021

Human Resources Management Certificate -

Université Laval
01.2020

Tourism Management & Development Certificate -

Université Laval
01.2005

D.E.C. Tourism -

Collège Mérici
01.2000

D.E.C. Social Sciences -

Cégep de Sainte-Foy
01.1997

Skills

  • Collaborative
  • Solution-driven
  • Analytical
  • Accountable
  • Active-listener

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Executive Assistant

Lareau Courtiers D'assurances
10.2023 - Current

Manager, Office Administration and Operations

Analysis Group
06.2019 - 10.2023

Head of Employee Experience (HR Generalist)

TIMC
02.2012 - 06.2019

Office Manager/Executive Assistant

TIMC
11.2007 - 02.2012

Bachelor of Arts -

Université Laval

Human Resources Management Certificate -

Université Laval

Tourism Management & Development Certificate -

Université Laval

D.E.C. Tourism -

Collège Mérici

D.E.C. Social Sciences -

Cégep de Sainte-Foy

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