Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JK

Brampton,Ontario

Summary

Dynamic professional with extensive experience as Head Server at Boston Pizza, excelling in safe food handling and brand promotion. Proven track record of increasing revenue through effective upselling and training staff to enhance customer service. Adept at multitasking and fostering a positive dining environment, ensuring operational excellence and guest satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Head Server

Boston Pizza
03.2022 - Current
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.

Retail Keyholder

Stokes
09.2019 - 04.2022
  • Stored security alarm codes and keys and made routine code changes.
  • Performed category maintenance by rotating products according to company product rotation policy.
  • Maintained confidentiality and security of sales records and operational reports.
  • Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
  • Trained junior staff members on loss prevention strategies reducing shrinkage rates within the store.
  • Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
  • Utilized product information and sampling to educate customers and assist in product selections.
  • Oversaw regular store cleaning of shelves, backrooms and racks.
  • Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
  • Coordinated employee schedules efficiently, balancing individual availability with store staffing needs during peak hours or special events.
  • Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
  • Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
  • Worked with store manager to create employee schedules.

Education

Bachelor of Arts - Business Managment

Lambton College of Applied Arts And Technology
Sarnia, None
12-2020

Skills

  • Safe food handling
  • Banquet coordination
  • Brand promotion
  • Multitasking skills

Certification

Smart serve

CPR

Timeline

Head Server

Boston Pizza
03.2022 - Current

Retail Keyholder

Stokes
09.2019 - 04.2022

Bachelor of Arts - Business Managment

Lambton College of Applied Arts And Technology

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