JJ Guo
RICHMOND,BC
Summary
Providing first-rate attention to guest needs.
Delivers dynamic service and fosters positive relationships with guests and coworkers.
Hardworking and reliable
Highly organized, proactive and punctual with team-oriented mentality.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
AirBNB
Richmond, BC
12.2022 - 09.2023
- Arrange check in and check out accurately
- Handle inquiries from guests through emails, phone calls and texts.
- Help resolve issues related to bookings, cancellations, feedbacks and other aspects from the Airbnb platform.
- Assist guests with modification on existing reservations.
- Address conflicts between guests and hosts.
- Educate guests about Airbnb services, policies for successful travel.
Baker
HY Tea Lounge
RICHMOND, BC
01.2023 - 07.2023
- Finish baked goods with glazes, icings and other toppings.
- Measure, mix and prep raw materials according to company specifications and recipes.
- Meet with customers to discuss needed bakery items and take orders.
- Organize store by returning merchandise to proper areas and restocks displays.
- Create attractive dessert trays for catering events.
- Rolled, cut and shape dough to form bread, rolls, cookies, cupcakes, cakes, and other baked goods.
Data Entry Clerk
Dental Lab
Vancouver, BC
08.2018 - 02.2021
- Respond to daily inquiries and requests within mandated timeframe to meet deadlines.
- Take customer order through Phone call, emails, and fax, enter orders into the system and invoice as required.
- Address and responds customers' issues such as rush delivery, details of products in courteous way.
Education
License Certificate - Baking and pastry Arts
Vancouver Community College
Vancouver, BCSkills
- Customer Service
- Knowledge about Baking and Pastry
- Fluent English and Mandarin
- Positive attitude and results-oriented work ethic
- Team Collaboration
- Proficient in Microsoft office(Word, Excel)
Timeline
Baker
HY Tea Lounge
01.2023 - 07.2023
Customer Service Representative
AirBNB
12.2022 - 09.2023
Data Entry Clerk
Dental Lab
08.2018 - 02.2021
License Certificate - Baking and pastry Arts
Vancouver Community College
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