JIYE LEE
Vancouver,BC
Overview
7
7
years of professional experience
Work History
Semior Server
Hotel Sofitel
11.2021 - 08.2024
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed food resources, memorized orders, and coordinated customer service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Prepared specialty desserts for customers for special occasions.
Server
Hotel Le Meridien
11.2017 - 07.2019
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
University And Employment Preparation Program
Chung-gang University
03-2019
High School Diploma -
Goseong High School
12-2015
Skills
- Safe Food Handling
- Menu Memorization
- Order Accuracy
- Food spoilage prevention
- Dining customer service
- Special dietary requirements
- Liquor, wine, and food service
- Positive and Friendly Attitude
- Customer Service
자기소개
저는 한국에서 온 Ella 입니다. 저는 식음료 부서에서 4년 동안 호텔리어로 일했습니다. 저는 고객 서비스에 자신이 있습니다. 캐나다에서 영어 실력을 향상시키고 다양한 문화를 경험하고 싶습니다.
Languages
English
Professional Working
Korean
Native or Bilingual
Timeline
Semior Server
Hotel Sofitel
11.2021 - 08.2024
Server
Hotel Le Meridien
11.2017 - 07.2019
University And Employment Preparation Program
Chung-gang University
High School Diploma -
Goseong High School