Overview
Work History
Education
Skills
자기소개
Languages
Timeline
Generic

JIYE LEE

Vancouver,BC

Overview

7
7
years of professional experience

Work History

Semior Server

Hotel Sofitel
11.2021 - 08.2024
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Prepared specialty desserts for customers for special occasions.

Server

Hotel Le Meridien
11.2017 - 07.2019
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

University And Employment Preparation Program

Chung-gang University
03-2019

High School Diploma -

Goseong High School
12-2015

Skills

  • Safe Food Handling
  • Menu Memorization
  • Order Accuracy
  • Food spoilage prevention
  • Dining customer service
  • Special dietary requirements
  • Liquor, wine, and food service
  • Positive and Friendly Attitude
  • Customer Service

자기소개

저는 한국에서 온 Ella 입니다. 저는 식음료 부서에서 4년 동안 호텔리어로 일했습니다. 저는 고객 서비스에 자신이 있습니다. 캐나다에서 영어 실력을 향상시키고 다양한 문화를 경험하고 싶습니다.

Languages

English
Professional Working
Korean
Native or Bilingual

Timeline

Semior Server

Hotel Sofitel
11.2021 - 08.2024

Server

Hotel Le Meridien
11.2017 - 07.2019

University And Employment Preparation Program

Chung-gang University

High School Diploma -

Goseong High School

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JIYE LEE