JIYA VAGHELA
North York,ON
Summary
Hardworking and ambitious college student with hands-on experience in healthcare, customer service, and sales environments. Skilled in patient-centred care, customer support, teamwork, and time management, with a proven ability to multitask, communicate effectively, and adapt quickly to new settings. A quick learner who maintains professionalism, attention to detail, and strong organizational skills in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Field Marketing Representative
Kognative Sales Solutions
05.2025 - Current
- Increased average transaction value by promoting premium products and relevant add-ons.
- Used active listening, needs assessment, and persuasive communication to deliver personalized product recommendations.
- Drove promotional sales by highlighting limited-time offers and product benefits.
- Traveled for work, adapting quickly to new locations, teams, and customers while maintaining strong sales performance
Personal Support Worker
McCowan Retirement Residence - Metta Lifestyles
11.2025 - 12.2025
- Provided resident-centred care by assisting with Activities of Daily Living (ADLs), promoting independence, dignity, and quality of life.
- Supported medication assistance, monitored vital signs, and observed changes in residents’ physical and emotional condition.
- Worked collaboratively with nurses and interdisciplinary team members to implement individualized care plans, IPAC, and fall prevention strategies.
- Maintained accurate documentation and charting in electronic or paper-based systems while ensuring confidentiality and resident safety.
Personal Support Worker
Humber River Hospital
09.2025 - 11.2025
- Assisted patients with Activities of Daily Living (ADLs) using patient-centred care, promoting dignity, safety, and independence.
- Supported medication administration, monitored vital signs, and reported changes in patient condition to the healthcare team.
- Collaborated with an interdisciplinary team to follow care plans, infection prevention and control (IPAC), and safe patient handling practices.
- Completed accurate electronic health record (EHR) documentation while maintaining confidentiality and PHIPA compliance.
Emerald House Captain
Student Council Member
01.2023 - 01.2024
- Acted as liaison between students and faculty, communicating concerns and ideas.
- Led and motivated a student team, promoting school spirit and house unity.
Education
Pre Health Science -
Seneca Polytechnic
Toronto08-2026
Personal Support Worker -
Seneca Polytechnic
Toronto, ON12-2025
Skills
- Patient-Centred Care & Customer Service
- Activities of Daily Living (ADLs) Support
- Teamwork & Interdisciplinary Collaboration
- Time Management, Prioritization & Multitasking
- Verbal & Written Communication
- Problem-Solving & Conflict Resolution
- Cash Handling & POS Systems
- Basic Computer Skills & Electronic Documentation
- Attention to Detail, Accuracy & Confidentiality
- Adaptability
LANGUAGES
English (Fluent)
French (Basic)
Hindi (Fluent)
Gujrati (Fluent)
Certification
- Standard First Aid & CPR/AED Training Level
- Vulnerable Sector Screen (VSS) Police Check
- BLS(Basic Life Support) Provider
- Qualitative Mask Fit Test
Timeline
Personal Support Worker
McCowan Retirement Residence - Metta Lifestyles
11.2025 - 12.2025
Personal Support Worker
Humber River Hospital
09.2025 - 11.2025
Field Marketing Representative
Kognative Sales Solutions
05.2025 - Current
Emerald House Captain
Student Council Member
01.2023 - 01.2024
Pre Health Science -
Seneca Polytechnic
Personal Support Worker -
Seneca Polytechnic
AVAILABILITY
- Weekends - Fully available
- Thursday, Friday- available from 3pm