Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Jiya Patel

Winnipeg

Summary

Dynamic professional with over three years of experience in customer service and retail management, demonstrating a strong ability to enhance operational efficiency and elevate customer satisfaction. Proficient in multitasking, effective communication, and sales strategies, fostering a positive environment that drives results. Skilled in training and supervising teams, with a keen eye for inventory management and store presentation. Committed to maintaining high standards of service and building lasting relationships with clients. Ready to contribute expertise to a challenging new role.

Overview

3
3
years of professional experience

Work History

Key Holder

Bikini Village
01.2025 - Current
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

MIT/Sales Lead Keyholder

Suzy Shier
06.2023 - 08.2025
  • Performed daily opening and closing procedures, including cash handling and store security
  • Created and maintained store displays to ensure merchandise was presented in an attractive and organized manner
  • Assisted customers with product selection and answered questions regarding product features and benefits
  • Trained and supervised new staff, ensuring that all employees were knowledgeable in store policies and procedures
  • Investigated and resolved customer complaints in a timely and professional manner
  • Opened inventory boxes and restocked shelves.

Receptionist

Matheson Dental Center
09.2024 - 03.2025
  • Filed and maintained records and documents, ensuring their accuracy and confidentiality
  • Managed multiple phone lines and answered incoming calls in a timely and efficient manner
  • Scheduled appointments and managed calendars for the office’s executives
  • Assisted with basic administrative tasks such as photocopying, filing, and faxing
  • Received, sorted, and distributed mail and other deliveries in a timely manner
  • Answered patient inquiries and provided accurate information regarding dental procedures and insurance coverage
  • Monitored patient records for accuracy and completeness, ensuring all information is up-to-date

Key Holder

JD Sports
06.2024 - 01.2025
  • Managed store operations, including scheduling staff, managing budgets, and resolving customer complaints
  • Created and maintained a safe and secure work environment for staff and customers
  • Performed daily opening and closing procedures, including cash handling and store security
  • Monitored sales floor and stock room to ensure all areas were clean and organized
  • Processed customer transactions and handled cash register operations
  • Trained and mentored new staff members on product knowledge and customer service

Supervisor

Quesada Burritos and Tacos
03.2023 - 07.2024
  • Developed a system for tracking and managing inventory, reducing spoilage and waste.
  • Analyzed sales data and adjusted staffing and inventory levels to improve customer service, resulting in an increase in customer satisfaction
  • Implemented a comprehensive training program for all employees, resulting in improved customer service
  • Supervised a team of 7 employees, providing guidance and coaching to ensure quality service and customer satisfaction
  • Collaborated with other team members to resolve customer issues and maintain a clean and organized work environment
  • Maintained a friendly and professional attitude with customers, resulting in an increase in repeat customers and referrals

Education

Bachelor of Science - Bio-Chemistry

University of Manitoba
04.2027

Skills

  • Sales
  • Customer Service
  • Ability to Multitask
  • Communication Skills
  • Cash Register Operation
  • Customer Loyalty Programs
  • Interpersonal Skills
  • Punctuality
  • Team Working
  • Sales Training
  • Data Entry Skills
  • Stock Control
  • Coordination Skills
  • Strategic Thinking
  • Trustworthiness
  • Promotional planning

LANGUAGES

English - Highly proficient
Native or Bilingual
Hindi - Native speaker
Native or Bilingual

Timeline

Key Holder

Bikini Village
01.2025 - Current

Receptionist

Matheson Dental Center
09.2024 - 03.2025

Key Holder

JD Sports
06.2024 - 01.2025

MIT/Sales Lead Keyholder

Suzy Shier
06.2023 - 08.2025

Supervisor

Quesada Burritos and Tacos
03.2023 - 07.2024

Bachelor of Science - Bio-Chemistry

University of Manitoba

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Jiya Patel