Jiya Kathuria
Summary
Professional insurance administrator skilled in policy management, claims processing, and customer service. Proven ability to work collaboratively, adapt to changing needs, and ensure reliable outcomes. Strong analytical skills, attention to detail, and proficiency in regulatory compliance. Known for effective communication, organizational abilities, and results-driven approach.
Overview
1
1
Certification
Work History
Insurance Administrator
Westland Insurance Group
08.2024 - Current
- Managed the distribution of policies to clients, ensuring timely delivery and accurate documentation.
- Processed invoicing through Acturis accounting software, maintaining accurate financial records and meeting deadlines.
- Provided training to team members on Acturis software to enhance operational efficiency.
- Sent Certificates of Insurance (COIs), Pink Cards, and assisted clients with day-to-day inquiries and support.
- Collaborated with Account Managers in the renewal process to ensure smooth transitions and client satisfaction.
- Fostered positive client relationships through proactive communication and exceptional customer service.
- Edited and maintained client binders, ensuring all documents were accurate and organized.
- Handled the preparation and processing of Final Bonds, Bid Bonds, and Pre-qualification Letters, obtaining Power of Attorney for signatures.
- Analyzed and processed loss runs and loss ratios to support risk assessment for the Insured
- Managed open claim updates to ensure clients were informed on claim status.
- Coordinated the distribution of Buydown Reports and invoices to clients, ensuring accuracy and timeliness.
- Oversaw Accounts Receivable, following up with clients on outstanding payments and resolving billing discrepancies.
Education
Diploma - Business, Marketing Program
Humber Institute of Technology And Advanced Learning
Toronto08-2023
Skills
- Coverage verification
- Claims processing
- Document management
- Microsoft Office
- Problem Solving
- Working under Pressure
- Working in Teams
Languages
English
Full Professional
Certification
RIBO Level 1
RIBO Level 2
Alberta Level 1
Alberta Level 2
Timeline
Insurance Administrator
Westland Insurance Group
08.2024 - Current
RIBO Level 1
RIBO Level 2
Alberta Level 1
Alberta Level 2
Diploma - Business, Marketing Program
Humber Institute of Technology And Advanced Learning
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