Jiya Joseph
Winnipeg,Canada
Summary
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.
Overview
4
4
years of professional experience
Work History
Quality Assurance Technician
Cambria Fabshop
05.2021 - 12.2023
- Improved product quality by conducting thorough inspections and identifying defects in the manufacturing process.
- Enhanced production efficiency by streamlining quality assurance processes and implementing best practices.
- Reduced customer complaints with proactive identification of potential issues during routine testing procedures.
- Troubleshooting, following DPL, and report preparation.
- Collaborated with cross-functional teams to develop comprehensive quality control strategies, ensuring optimal product performance.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Follow and maintain company standards of Quality in accordance with Company Quality System requirements.
Customer Service Manager
Walmart
09.2019 - 04.2021
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Process claims and returns, Handle cash and follow safety procedures.
- Train new employees, planning and scheduling timesheets.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Master of Science - Physics
Mahatma Gandhi University
India05.2016
Bachelor of Science - Physics
Mahatma Gandhi University
India04.2012
Skills
- Blueprint Reading
- Quality Assurance Requirements
- Checking Dimensions
- Auto-Cad
- Creating programs for waterjet
- Samples comparison
- Identifying designs and propose fixing
- MS Office
- Alpha-Cam and SlabSmith software design
Languages
English
Timeline
Quality Assurance Technician
Cambria Fabshop
05.2021 - 12.2023
Customer Service Manager
Walmart
09.2019 - 04.2021
Master of Science - Physics
Mahatma Gandhi University
Bachelor of Science - Physics
Mahatma Gandhi University
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