JIWOO LIM
West Kelowna,Canada
Summary
Client Service Associate with exceptional organizational skills and a proven track record of effectively engaging diverse customer bases. Demonstrated ability to enhance client satisfaction through attentive service and problem-solving. Seeking opportunities that recognize and reward dedication and strong work ethic.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Associate
Metro Liquor
West Kelowna, Canada
06.2024 - 08.2024
- Maintained cleanliness and organization of store shelves and displays.
- Conducted price checks and updated pricing information as needed.
- Reconciled daily sales transactions against cash registers totals.
- Managed inventory levels to ensure optimal stock availability.
- Addressed customer complaints professionally to enhance service experience.
- Wrapped and bagged purchases for customer convenience during vehicle loading.
- Stocked shelves and organized displays to highlight key promotional items.
- Assisted with loading and unloading vendor deliveries efficiently.
- Maintained up-to-date knowledge of sales, promotions, and return policies.
- Executed opening and closing procedures to ensure smooth operations.
Security Guard
UNS Korea
Jeju Island, Korea
07.2023 - 09.2023
- Executed security guard duties at Dream Tower, ensuring safety for employees and visitors.
- Maintained high situational awareness in crowded areas to identify suspicious activities.
- Responded calmly and efficiently to emergencies while adhering to established protocols.
- Provided professional assistance to public inquiries regarding facility rules and regulations.
- Conducted regular patrols of parking lots and garages, confirming proper vehicle placement.
- Inspected security systems to ensure operational functionality and detect tampering.
- Coordinated with law enforcement during incidents to ensure effective responses.
- Followed daily patrol schedules to maintain a consistent security presence throughout property.
Assistant Manager
Samsung SDS
JEJU, Korea
06.2021 - 07.2023
- Analyzed business performance data to forecast results for upper management.
- Negotiated vendor contracts to secure favorable terms and pricing.
- Collaborated with management to develop strategic plans for business goals.
- Evaluated individual and team performance, identifying improvement opportunities.
- Created reports on sales trends, inventory levels, and financial data.
- Completed daily opening, closing, and shift change functions to sustain operational standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Utilized diverse Microsoft Office programs to organize and provide essential documents.
Education
Associate of Arts - Political Science And Government
Okanagan College
Kelowna, BC06-2024
High School Diploma - GED
Charles Bloom Secondary School
Lumby, BC06-2021
Skills
- Work ethic
- Fast learner
- Critical thinking
- Time management
- Customer service
- Data analysis
- Inventory management
- Market research
- Report generation
- Business analysis
- Professionalism
- Management consulting
- Emergency response
- Reliability
- Effective communication
- Contract management
- Business intelligence
- Adaptability
- Multitasking and organization
- Microsoft Office proficiency
- Cash handling
Certification
- Valid BC class 5 driver’s license
- Serving it right certificate
Affiliations
- High School Honour Roll
- 09/01/18 - 06/30/19
- 09/01/19 - 06/30/20
- 09/01/20 - 06/30/21
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
Timeline
Store Associate
Metro Liquor
06.2024 - 08.2024
Security Guard
UNS Korea
07.2023 - 09.2023
Assistant Manager
Samsung SDS
06.2021 - 07.2023
Associate of Arts - Political Science And Government
Okanagan College
High School Diploma - GED
Charles Bloom Secondary School
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