Jiwon Kim
Coquitlam,Canada
Summary
I have experience across social media, healthcare support, and customer service roles, including work as a waitress and barista. I am calm, reliable, and quick to understand what is needed in different situations. I work well in busy environments, pay attention to details, and take responsibility for my tasks. I prefer to focus on doing my job properly and supporting the people I work with.
Overview
13
13
years of professional experience
Work History
Waitress
Koreana Restaurants Inc.,
02.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables, prioritizing guest needs for optimal satisfaction.
- Trained new staff on menu items and service protocols to enhance team efficiency.
Social Media Creator
Streaming Co. Ltd.
05.2022 - 01.2024
- Managed content across multiple platforms for widest audience reach.
- Collaborated with marketing team to create and implement social media strategies aligned with brand objectives.
- Developed engaging multimedia content for various social media platforms to boost audience interaction.
Fit Model
Shopping Mall
01.2021 - 01.2022
- Collaborated with designers to showcase seasonal collections during promotional events.
- Executed precise poses and expressions to align with brand guidelines in photo shoots.
- Assisted in fitting sessions, providing feedback on clothing fit and style preferences.
Health Care Assistant
Carlton Gardens Care Centre
07.2019 - 05.2021
- Provided compassionate personal care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with medical procedures, enhancing patient support and safety protocols.
- Developed individualized care plans in collaboration with healthcare teams, ensuring tailored support for each resident.
Health Care Assistant
Nirmal Hickey
03.2017 - 05.2019
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
Barista
57st Coffee Shop
10.2014 - 02.2015
- Prepared high-quality espresso drinks, ensuring consistent flavor profiles and presentation.
- Operated point-of-sale system efficiently, managing cash transactions and customer orders.
- Cleaned counters, machines, utensils, and seating areas daily.
Housekeeper
Woodland Motor Inn
12.2013 - 08.2014
- Supervised daily cleaning operations to ensure high standards of cleanliness and guest satisfaction.
- Monitored compliance with health and safety regulations during all cleaning activities to ensure a safe environment.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Customer Service Representative
Seven Eleven
07.2013 - 07.2013
- Resolved customer inquiries and complaints, enhancing satisfaction and loyalty.
- Collaborated with management to enhance customer engagement strategies, driving repeat business initiatives.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Education Assistant Diploma - Education Assistant
Coastal College of BC
Coquitlam, BC03-2026
Health Care Assistant Diploma - Health Care Assistant
Gateway College
Vancouver, BC09.2016
High School Diploma -
Gyeonggi Mobil Science High School
Ansan, South Korea02.2013
Skills
- Audience engagement
- Greeting guests
- Team collaboration
- Content scheduling
- Time management
- Empathy and compassionate care
- Emotional intelligence
- First aid certification
- Certified in CPR/AED
Languages
Korean
Native or Bilingual
English
Professional Working
Japanese
Elementary
Timeline
Waitress
Koreana Restaurants Inc.,
02.2024 - Current
Social Media Creator
Streaming Co. Ltd.
05.2022 - 01.2024
Fit Model
Shopping Mall
01.2021 - 01.2022
Health Care Assistant
Carlton Gardens Care Centre
07.2019 - 05.2021
Health Care Assistant
Nirmal Hickey
03.2017 - 05.2019
Barista
57st Coffee Shop
10.2014 - 02.2015
Housekeeper
Woodland Motor Inn
12.2013 - 08.2014
Customer Service Representative
Seven Eleven
07.2013 - 07.2013
Health Care Assistant Diploma - Health Care Assistant
Gateway College
High School Diploma -
Gyeonggi Mobil Science High School
Education Assistant Diploma - Education Assistant
Coastal College of BC