JIWANJOT KAUR

• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Developed clear documentation and walkthroughs to support knowledge sharing and reduce repeat issues.
• Demonstrated strong communication and empathy in high-stress situations, building trust and rapport with users.
• Ensured quality support aligned with contractual KPIs, and supported continuous learning across the support team.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Led team training in standard operating procedures and customer service best practices.
• Acted as a point-of-contact for onboarding new staff, ensuring understanding of operational processes.
• Provided performance feedback and improvement tips in collaboration with store leadership.
• Contributed data-driven insights for process improvement and customer satisfaction.

• Trained peers in school and college on presentation skills, public speaking, and slide design.
• Conducted workshops and mock sessions to improve confidence and delivery

• Worked well in a team setting, providing support and guidance.
• Demonstrated strong organizational and time management skills while managing multiple projects.