Hi, I’m
Jivnath Pangeni
Brampton,ON
Summary
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly proactive manager with 15 years of experience in team leadership in hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Overview
17
years of professional experience
Work History
Speke Hotel
Restaurant Manager
12.2015 - 01.2019
Job overview
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Speke Hotel Kampala Uganda
Front Desk Receptionist
02.2002 - 12.2012
Job overview
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
Walling Multiple CampusWalling Syangja Nepal
Associate of Arts
03.1990
Skills
- Menu Development
- Schedule Coordination
- Operations Management
- Customer Engagement
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Hindi
Full Professional
Arabic
Limited Working
Marathi
Professional Working
Urdu
Full Professional
Nepali
Full Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Restaurant Manager
Speke Hotel
12.2015 - 01.2019
Front Desk Receptionist
Speke Hotel Kampala Uganda
02.2002 - 12.2012
Walling Multiple Campus
Associate of Arts
Similar Profiles
Moses KayongoMoses Kayongo
Housekeeper at hiltons niagara fallsview hotelHousekeeper at hiltons niagara fallsview hotel
KOBUGABE CHRISTINEKOBUGABE CHRISTINE
Laundry Attendant at Speke Apartments WampewoLaundry Attendant at Speke Apartments Wampewo
Samuel ZavugaSamuel Zavuga
IT Manager at Speke Uganda HolidaysIT Manager at Speke Uganda Holidays