Jivien Stephan-Tozy
Richmond,BC
Summary
Accomplished Buffet Service Supervisor at River Rock Casino Resort, adept in staff training and customer relations, significantly improved customer satisfaction rates. Leveraging emotional intelligence and project management abilities, excelled in complaint handling and task delegation, ensuring operational excellence and financial accuracy. Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.
Overview
2018
2018
years of professional experience
Work History
Buffet Service Supervisor
River Rock Casino Resort
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Shift Supervisor
White Spot Restaurant
09.2010 - 08.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Education
Bachelor Of Hospitality And Tourism Management - Tourism And Hospitality
Tourism Training Institute
Vancouver, BCSkills
- Complaint Handling
- Task Delegation
- Emotional Intelligence
- Progress Monitoring
- Staff Training
- Critical Thinking
- Project management abilities
- Active Listening
- Appointment Scheduling
- Customer Relations
Languages
English
Native or Bilingual
Timeline
Shift Supervisor
White Spot Restaurant
09.2010 - 08.2017
Buffet Service Supervisor
River Rock Casino Resort
Bachelor Of Hospitality And Tourism Management - Tourism And Hospitality
Tourism Training Institute
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