Jivana Bradley
Sacramento,CA
Summary
Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.
Overview
18
18
years of professional experience
Work History
Telemarketer
GSI
10.2019 - Current
- Increased donor engagement by utilizing persuasive communication techniques during fundraising calls.
- Enhanced donor retention through consistent follow-ups and relationship-building strategies.
- Achieved fundraising goals by effectively presenting the organization''s mission and impact during telephone conversations.
- Supported team members in meeting collective targets through collaboration and knowledge sharing.
- Exceeded individual call quotas by maintaining a high level of productivity and focus throughout each shift.
- Make an average of 150 outbound calls per day.
Interview Specialist
Research America, Inc.
12.2015 - 10.2019
- Increased voter awareness by conducting thorough political surveys and gathering essential data.
- Improved survey strategies for better data collection and communication with respondents.
- Conducted in-depth interviews with potential voters to gauge their political preferences and opinions.
- Collaborated with team members, sharing insights to streamline survey methods and improve overall results.
Phone Banking Officer
Bank Of America
02.2006 - 12.2015
- Enhanced customer satisfaction by efficiently handling high volume of inbound calls and addressing their banking needs.
- Handled over 80 incoming telephone calls, emails and chat requests.
- Streamlined account management tasks for improved efficiency and quicker access to customer information.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Contributed to team success by consistently meeting or exceeding performance metrics.
Education
Associate of Arts - Business Administration
Consumnes River College
Sacramento, CA06.2002
High School Diploma -
Valley High School
Sacramento, CA06.2000
Skills
- Product Knowledge
- Script Use
- Account Updates
- Business Solicitation
- Administrative Duties
Timeline
Telemarketer
GSI
10.2019 - Current
Interview Specialist
Research America, Inc.
12.2015 - 10.2019
Phone Banking Officer
Bank Of America
02.2006 - 12.2015
Associate of Arts - Business Administration
Consumnes River College
High School Diploma -
Valley High School
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