Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Availability
References
Work Availability
Timeline
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Jitin Joy

Jitin Joy

Oshawa,Canada

Summary

Dynamic quality control specialist with a proven track record at FedEx, recognized for enhancing customer service excellence. Expertise in inventory management and problem-solving, coupled with strong adaptability and meticulous attention to detail in fast-paced settings. Achieved significant improvements in process efficiency and customer satisfaction through effective teamwork and technical acumen. Committed to leveraging skills to drive operational success and further elevate service standards.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Package Handler

FedEx
Whitby, Ontario
12.2024 - 01.2025
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Adapted to various environmental conditions in warehouse and outdoor settings.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.
  • Picked products using RF scanner to fill orders.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Conducted package inspections for damage and reported discrepancies to supervisor.
  • Assisted in the training of new package handlers on proper procedures and safety practices.

Part Time Quality Inspector

Trigo Global Quality Solutions
Oshawa, Canada
11.2024 - 12.2024
  • As a quality inspector, my role involves ensuring products meet quality standards through thorough inspections and testing
  • I identify defects, document results, and collaborate with teams to address issues and improve processes
  • Additionally, I maintain tools, follow safety protocols, and contribute to long-term quality improvements by analyzing inspection data

part time Crew member

Tim Hortons
London, Canada
08.2024 - 09.2024
  • At my job, I prioritize customer satisfaction by warmly greeting each customer as they enter, making them feel welcome
  • I carefully take their food orders, ensuring I understand their preferences and confirming everything for accuracy
  • Additionally, I maintain a clean and inviting environment, as I believe that a tidy space enhances the overall dining experience Had to leave after 1 week because I moved to Oshawa, Ontario

Account Assistant

IPE GLOBAL
New Delhi, India
01.2024 - 08.2024
  • Responsible for assisting in the monitoring of project finances, tracking expenses, ensuring compliance with financial regulations, and generating financial reports for project stakeholders

PART TIME ACCOUNTANT

NIRMAL HRIDAY SOCIETY
New Delhi, India
10.2021 - 07.2024
  • Assisted in managing financial records and transactions, collaborated closely with Chartered Accountant Mr
  • George Kuruvilla, maintained and updated financial databases, prepared monthly financial reports and statements, supported the annual budgeting process, conducted internal audits and financial assessments, managed accounts payable and receivable tasks, and implemented efficient filing systems for financial documents

Customer Service Representative

Wipro HR solutions
08.2023 - 12.2023
  • I actively listen to customers' concerns, providing clear and accurate information to resolve their issues efficiently and ensuring they feel valued and supported throughout the interaction
  • I maintain a positive and professional demeanor, managing inquiries across various channels (phone, email, chat) while keeping accurate records and collaborating with teams to deliver exceptional service

Education

Master of Business Analytics & AI - AI

ONTARIO TECH UNIVERSITY
Oshawa, ON
01.2026

BACHELOR OF COMMERCE - B.COM HONS

GGSIP UNIVERSITY
India
07-2023

Skills

  • Quality control inspection
  • Product packing
  • Inventory control procedures
  • Communication
  • Teamwork
  • Customer Service
  • Problem-Solving
  • Time Management
  • Adaptability
  • Attention to Detail
  • Basic Math Skills
  • Multitasking
  • Technical Skills
  • Physical Stamina
  • Heavy Lifting
  • Organizational Skills
  • Conflict Resolution
  • Food Safety Knowledge

Certification

Food Handler Certificate

Languages

English
Full Professional
Malayalam
Native/ Bilingual
Hindi
Native/ Bilingual

Affiliations

  • Organized 2 day Football tournament for a charitable organization.

Availability

  • Monday - 12AM to 12AM
  • Tuesday - 12AM to 5PM
  • Wednesday - 12AM to 12AM
  • Thursday - 12AM to 11AM and 3PM to 12AM
  • Friday - 12AM to 12AM
  • Weekend as needed

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Package Handler

FedEx
12.2024 - 01.2025

Part Time Quality Inspector

Trigo Global Quality Solutions
11.2024 - 12.2024

part time Crew member

Tim Hortons
08.2024 - 09.2024

Account Assistant

IPE GLOBAL
01.2024 - 08.2024

Customer Service Representative

Wipro HR solutions
08.2023 - 12.2023

PART TIME ACCOUNTANT

NIRMAL HRIDAY SOCIETY
10.2021 - 07.2024

Master of Business Analytics & AI - AI

ONTARIO TECH UNIVERSITY

BACHELOR OF COMMERCE - B.COM HONS

GGSIP UNIVERSITY

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Jitin Joy