JITENDER NAIR RADHAKRISHNAN
Kitchener
Summary
With over 11 years of experience in client relationship management, vendor management, operations management, and negotiating contracts, I have developed a strong foundation in various aspects of business. Extensive hands-on experience as a machine operator in the manufacturing industry has provided valuable insights into the operational side of the business. Proficient in Six Sigma methodologies, streamlining business processes and driving continuous improvements. Successful in defining service standards that set benchmarks for excellence, ultimately contributing to improved service and revenue generation. Skills in analyzing process and team performance have enabled the development of training documentation for smooth implementation, consistently achieving organizational objectives and profitability targets.
Overview
15
15
years of professional experience
Work History
Machine Operator
Interbake Canada Inc
11.2023 - Current
- Monitor machines during operation to ensure they function properly
- Check for issues such as jams, malfunctions, or low supplies
- Ensure packaging machines are set up correctly according to production requirements
- Adjust machine settings (e.g., speed, size, weight) as necessary and conduct sample audits
- Perform routine maintenance on machines to keep them in good working condition
- Clean machines and work areas to maintain hygiene and prevent contamination
- Record production data, such as quantities produced, and any issues encountered
- Report any equipment malfunctions or product defects to supervisors
- Adhere to safety protocols and guidelines to ensure a safe working environment
- Use personal protective equipment (PPE) and follow safe operating procedures
- Ensure compliance with regulatory requirements related to packaging and labeling
- Troubleshoot issues that arise during production to minimize downtime and maintain productivity
Team Leader
Virtual Employee Pvt Ltd
03.2021 - 08.2023
- Managed a diverse client base providing strategic account management and ensuring high levels of client satisfaction
- Developed and implemented account strategies that led to an improvement in client retention
- Coordinated with internal teams including sales, marketing, and product development to ensure seamless service delivery and address client needs
- Conducted regular client meetings and presentations to review account performance, identify opportunities and resolve issue/s if any
- Act as the primary point of contact for client inquiries, resolving issues promptly and effectively
- Collaborate with marketing and sales teams to create tailored proposals and presentations for clients
Senior Team Lead
MattsenKumar Powered by Hyper Quality
08.2016 - 02.2019
- Oversaw vendor management for a diverse range of eCommerce products, ensuring compliance with contractual agreements and quality standards
- Conducted regular business reviews with vendors to assess performance and address any issues impacting supply chain efficiency
- Guidance on return policies, cancellation procedures and account management
- Coordinated with internal teams to ensure accurate product listings and timely order fulfillment
Senior Quality Analyst - Vendor Management
Snapdeal
04.2015 - 07.2016
- Developed and maintained strategic relationships with over 20 key vendors
- Coordinated with internal stakeholders to align vendor capabilities with business needs, enhancing cross-departmental collaboration and project outcomes
- Managed day-to-day operations of vendor relationships, including order processing, issue resolution, and performance monitoring
- Assisted in the selection and onboarding of new vendors, ensuring alignment with company standards and objectives
- Conducted regular vendor audits to ensure compliance with contractual obligations and quality standards
- Prepared and presented reports on vendor performance, procurement trends, and cost analysis to senior management
Senior Quality Analyst
R Systems
06.2012 - 03.2015
- Worked on US process, addressing process gaps and ensuring accuracy in report
- Applied Six Sigma principles to identify and eliminate process inefficiencies, leading to improved performance metrics and higher client satisfaction
- Draft, review and negotiate process documents with clients for process updates
- Performed sampling audits and provided feedback for process improvements
Senior Quality Analyst
Intelenet Global Ltd (Serco)
09.2009 - 05.2012
- Collaborated with insurance companies, healthcare providers, and patients to settle pending and denied claims
- Reviewed and re-appealed unpaid and denied cases, and handled collections on unpaid accounts
- Worked with the onshore client team to resolve process escalations and gaps
- Utilized Six Sigma methodologies to analyze and improve claims processes, leading to higher resolution rates and improved client satisfaction
- Created and published reports and dashboards- accuracy reports, top performer, bottom performer, and TNI reports
- Consistently exceeded SLA quality scores, leading to high customer satisfaction and recognition as a star performer
Education
Post Graduation Diploma - BUSINESS MANAGEMENT
Global College Malta
Malta, Europe11.2020
Six Sigma
Indian Statistical Institute
New Delhi, India07.2016
Bachelor of Arts -
Delhi University
New Delhi, India09.2012
Skills
- Contract Negotiation
- Client Relationship Management
- Operations Management
- Problem-Solving and Conflict Resolution
- Cross-Functional Team Leadership
- Data Analysis & Reporting
- Software Proficiency- Windows Operating Systems and Microsoft Outlook
- Stress tolerance
- Safety compliance
- Equipment monitoring
- Hand-eye coordination
Languages
English
Hindi
Awards And Appreciations
Consistently exceeded SLA quality scores, leading to high customer satisfaction and recognition as a star performer.
Timeline
Machine Operator
Interbake Canada Inc
11.2023 - Current
Team Leader
Virtual Employee Pvt Ltd
03.2021 - 08.2023
Senior Team Lead
MattsenKumar Powered by Hyper Quality
08.2016 - 02.2019
Senior Quality Analyst - Vendor Management
Snapdeal
04.2015 - 07.2016
Senior Quality Analyst
R Systems
06.2012 - 03.2015
Senior Quality Analyst
Intelenet Global Ltd (Serco)
09.2009 - 05.2012
Post Graduation Diploma - BUSINESS MANAGEMENT
Global College Malta
Six Sigma
Indian Statistical Institute
Bachelor of Arts -
Delhi University
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