Jitender Kumar
Calgary,Canada
Summary
Experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Administrator/ Services
Suncor energy
09.2021 - Current
- Maintain all employee data , scanning documents
- Create access passes for employees
- Arrange & book schedule for client from base plant
- Maintained electronic and paper filing systems for easy retrieval of information.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
Concierge/ Dock Master
Eight avenue place
04.2018 - 08.2021
- Dealing with day to day contractor schedule
- Issuing access card , tenants complaints etc
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Server/Bartender
Best Western Premier hotel
03.2015 - 10.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Food Counter Attendant
Panago Pizza
10.2013 - 02.2015
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Greeted customers with smile and provided helpful suggestions.
- Managed multiple tasks in high-volume environment.
- Reconciled cash drawer and corrected any errors.
- Assisted customers with information regarding menu offerings and nutrition information.
Education
Bsc - Hospitality Catering & Tourism
IHM Meerut
Sikkim Manipal University07-2008
Skills
- Bartending
- Cash Handling
- Front Desk
- Serving Experience
- POS
- Catering
- Office management
- File organization
- Customer engagement
- Document management
- Mail handling
- Telephone reception
- Document scanning
Certification
- Food Handler, Present
- AGLC ProServe, Present
- Security Guard License
- First aid CPR
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Office Administrator/ Services
Suncor energy
09.2021 - Current
Concierge/ Dock Master
Eight avenue place
04.2018 - 08.2021
Server/Bartender
Best Western Premier hotel
03.2015 - 10.2017
Food Counter Attendant
Panago Pizza
10.2013 - 02.2015
Bsc - Hospitality Catering & Tourism
IHM Meerut
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