Jisun (Ellen) Lee
605 Cummer Ave,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience from the hotel industry. Solid team player with an outgoing, positive demeanour and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Currently studying aviation to become a passenger service agent/customer service agent.
Overview
5
5
years of professional experience
Work History
English Teacher's Assistant
Boyoung Lee's English talking club
06.2023 - 09.2023
- Worked collaboratively to support student independence, empowerment and learning.
- Handled class records for attendance, assignment grades and course participation scores.
- Mentored and tutored individual students needing additional help.
Part-time
Nichiban sushi 4 U
01.2023 - 03.2023
- Skilled at working independently and collaboratively in a team environment.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Served food and beverages promptly with focused attention to customer needs.
Part Time
Samsun middle school
03.2021 - 12.2021
- Extensive food and beverage preparation and served by cart.
- Offered friendly and efficient customer service and easily handled challenging situations.
- Carried out day-to-day duties accurately and efficiently.
Intern
Shillastay Hotel
10.2021 - 11.2021
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Intern
SK Pinx Podo Hotel
07.2020 - 08.2020
- Assisted hotel guests and colleagues as necessary at the front desk - Dealt with emergencies (e.g., Bleeding and panicking customers).
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered customer telephone calls promptly and appropriately handled needs.
Intern
Quality inn& Conference center in Red deer
10.2018 - 12.2018
- Worked at various departments such as Banquet, Restaurant, Housekeeping and Maintenance.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Developed and maintained positive relationships with guests for satisfaction.
Education
Associate Degree - Flight Services Operations Cabin Management
Seneca Polytechnic
Toronto,ON, Canada04.2024
Associate degree - Hotel Management
Jeju Tourism University
Jeju, Republic Of Korea02.2021
Skills
- Multilingual(Korean, English, Chinese)
- Interpersonal Communication
- Emergency Situations Management
- Passenger Support
- Checking in Passengers
- Problem-Solving Skills
- Special Needs Assistance
- Ability to work under pressure
- Customer Service Management
- Passenger Documentation
Languages
Korean: Native/ English: Proficient/ Mandarin: Intermediate
Volunteer
- Guide and introduce Korean Palace to foreigners in English, Mandarin 01/2017-01/2018
- Introduce and teach the Korean word (Hangul) to foreign tourists 01/2017-01/2018
Timeline
English Teacher's Assistant
Boyoung Lee's English talking club
06.2023 - 09.2023
Part-time
Nichiban sushi 4 U
01.2023 - 03.2023
Intern
Shillastay Hotel
10.2021 - 11.2021
Part Time
Samsun middle school
03.2021 - 12.2021
Intern
SK Pinx Podo Hotel
07.2020 - 08.2020
Intern
Quality inn& Conference center in Red deer
10.2018 - 12.2018
Associate Degree - Flight Services Operations Cabin Management
Seneca Polytechnic
Associate degree - Hotel Management
Jeju Tourism University
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