Jisu Nam
Vancouver,British Columbia
Summary
Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner.
Overview
3
3
years of professional experience
Work History
Sales Associate
Department Store
04.2019 - 08.2021
- Handled customer inquiries, complaints, and returns professionally, striving to resolve issues to the customer's satisfaction
- Maintained knowledge of current promotions, discounts, and special offers to communicate to customers
- Handled customer inquiries and resolved complaints, escalating issues to the supervisor when necessary
- Maintained a positive and friendly demeanor, creating a pleasant shopping experience for customers.
Cruise Desk Agent
Eland Cruise Line
03.2018 - 12.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
International Logistics
Sungkyul University
Gyeonggi-do, South Korea02.2022
Skills
- Exceptional customer service and interpersonal skills
- Fluency in both written and spoken English & Korean
- Ability to handle difficult situations calmly and efficiently
- Excellent organizational and multitasking skills
- Attention to detail and accuracy in handling guest information and transactions
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Timeline
Sales Associate
Department Store
04.2019 - 08.2021
Cruise Desk Agent
Eland Cruise Line
03.2018 - 12.2018
International Logistics
Sungkyul University
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