Jisha Daniel
Scarborough,Canada
Summary
Dedicated and results-driven Director of Care with extensive experience in long-term care, skilled nursing, and healthcare leadership. Passionate about enhancing resident care, ensuring regulatory compliance, and fostering a collaborative and efficient work environment. Strong background in staff management, quality improvement, and interdisciplinary collaboration to optimize resident outcomes.
Overview
17
17
years of professional experience
Work History
Director of Care
Midland Gardens Care Community
08.2024 - Current
- Lead nursing and care staff, providing direction and fostering a culture of teamwork, accountability, and excellence in resident care while ensuring compliance with Ministry of Health long-term care regulations and best practices in long-term care
- Implement policies, procedures, and protocols to enhance resident care, and execute strategic initiatives to support decision-making for the care community
- Oversee high-quality, resident-centered care delivery, develop and validate individualized care plans, and collaborate with healthcare teams to monitor residents’ health conditions and implement appropriate interventions
- Advocate for residents’ rights, dignity, and quality of life, and ensure infection prevention and control (IPAC) measures are in place and followed
- Recruit, train, mentor, and evaluate nursing staff, PSWs, and other care providers, assign and schedule staff based on resident needs, and facilitate ongoing education and training on best practices and regulatory requirements
- Address performance issues, coach staff, and provide feedback for professional growth while supporting staff development through continuous learning opportunities
- Ensure compliance with the Long-Term Care Homes Act, Ministry of Health regulations, and other governing bodies, conduct audits, risk assessments, and quality improvement initiatives to enhance resident outcomes
- Oversee accreditation and inspections, ensure readiness and compliance with standards, and develop action plans to address gaps identified in audits or regulatory reviews
- Serve as the primary point of contact for families, address concerns, and foster positive relationships while collaborating with interdisciplinary teams, including physicians, therapists, dietitians, and social workers
- Facilitate communication between staff, residents, families, and external stakeholders, and participate in resident care conferences, family meetings, and leadership team discussions
- Manage the nursing department’s budget, ensure cost-effective resource distribution, oversee procurement of medical supplies, medications, and equipment, and optimize staff resources to maintain high-quality care standards
- Identify and mitigate risks related to resident safety, staff performance, and facility operations, and develop emergency response procedures, including fire safety and infection outbreaks
- Investigate and resolve incidents, accidents, and complaints, implementing corrective actions as needed
- Develop and strengthen care programs, including wound care, palliative care, dementia care, and fall prevention, and implement innovative care models to enhance residents’ well-being
- Support research initiatives and pilot projects to improve long-term care services, promoting best practices and continuous improvement in care delivery
Director of Care-Operations
Extendicare Guildwood
Scarborough
06.2023 - 08.2024
- Oversaw nursing operations within the long-term care facility, ensuring compliance with MOHLTC regulations and best practices, while coaching a multidisciplinary team to deliver high-quality, resident-centered care
- Developed and implemented policies, procedures, and quality improvement initiatives to standardize care, enhance clinical outcomes, and improve care standards across departments
- Monitored and managed infection control programs, coordinating staff training and ensuring adherence to infection prevention protocols
- Collaborated with residents, families, and healthcare teams to address care needs and resolve concerns, while fostering resident satisfaction and promoting high standards of care
- Managed staffing levels, recruited staff, coordinated schedules, and evaluated staff performance to ensure optimal care delivery and team effectiveness
- Oversaw audits, incident reports, and risk management strategies, identifying areas for improvement and developing action plans for corrective measures
- Ensured accurate documentation through validation of RAI-MDS, PointClickCare (PCC), and eMAR/eTAR systems, and coordinated compliance audits and Ministry inspections to maintain licensing standards
- Controlled the nursing department budget, allocating resources effectively to meet operational goals while maintaining fiscal responsibility
- Organized and implemented training programs to ensure ongoing staff education on emerging healthcare standards and technologies, and coached staff on best practices for performance improvement
- Planned and directed initiatives aimed at improving care processes, optimizing the care environment, and evaluating the effectiveness of care programs to enhance resident outcomes
- Facilitated staff meetings and team collaborations, strengthening communication and aligning goals across departments to foster a unified approach to care delivery
- Supervised the execution of quality assurance measures, monitoring trends in care delivery and recommending changes for continuous improvement
Director of Care- Clinical
Extendicare Guildwood
Scarborough
10.2021 - 06.2023
- Supported the DOC in executing nursing and resident care services while implementing policies, procedures, and quality improvement initiatives
- Ensured high-quality, resident-centered care by analyzing, evaluating, and monitoring residents' health status, validating care plans, and collaborating with healthcare teams
- Enforced infection prevention and control (IPAC) programs while implementing and strengthening fall prevention, emergency preparedness, and workplace safety initiatives
- Recruited, trained, and supervised nursing staff and PSWs, providing mentorship, performance evaluations, and ongoing education in key clinical areas such as wound care, dementia care, medication administration, and palliative care
- Fostered a positive work environment by addressing staff engagement, mediating concerns, and ensuring optimal workload distribution through adequate staffing and scheduling
- Ensured compliance with Ministry of Long-Term Care regulations by conducting chart reviews, quality assurance checks, and preparing inspection reports and action plans
- Investigated incidents and implemented corrective actions to enhance resident safety and quality of care
- Served as a key point of contact for residents and families, addressing concerns, facilitating care conferences, and advocating for resident rights, dignity, and quality of life
- Collaborated with interdisciplinary teams, including physicians, therapists, social workers, dietitians, and pharmacists, to optimize resident care and enhance communication between departments
- Chaired leadership and interdisciplinary meetings to support facility operations and drive quality improvement initiatives
- Reviewed key performance indicators (KPIs) such as falls, wounds, and medication incidents, promoting a culture of continuous improvement in long-term care
Assistant Director of Care
Glen Rouge Care Community
09.2020 - 08.2021
- Assisted in overseeing nursing operations, staff performance, and quality assurance measures
- Supported the development of care plans, ensuring they aligned with residents' individualized needs
- Provided leadership in infection prevention, medication management, and wound care programs
- Participated in Ministry inspections, accreditation reviews, and internal quality audits
- Acted as a liaison between staff, residents, families, and external healthcare providers
Registered Practical Nurse
Glen Rouge Care community and City of Toronto
06.2008 - 09.2020
- Provided direct resident care with a strong focus on residents' comfort, dignity, and medical needs in LTC settings
- Administered medications, conducted assessments, and maintained electronic health records
- Collaborated with an interdisciplinary healthcare team to ensure the highest standards of resident care
- Participated in ongoing education and training to keep staff updated on policies and procedures, ministry regulations, and CNO standards
Education
Baccalaureate in Nursing -
Ryerson University
01.2022
Diploma in Nursing -
India
01.2002
Skills
- Strong leadership skills
- Staff development and management
- Strategic planning
- Budget Management
- Assessment and Care Planning
- Operational Management
- Employee Recruitment and Hiring
- Operational Records Maintenance
- Analytical and organizational skills
- Critical thinking and problem-solving
- Employee performance evaluations
- Process implementation
- Emergency preparedness
- Resource monitoring
- Patient/Resident Relations
- Facility Oversight
- Strong computer skills
- Knowledge of LTC Acts and Regulations
References
Available upon request.
Timeline
Director of Care
Midland Gardens Care Community
08.2024 - Current
Director of Care-Operations
Extendicare Guildwood
06.2023 - 08.2024
Director of Care- Clinical
Extendicare Guildwood
10.2021 - 06.2023
Assistant Director of Care
Glen Rouge Care Community
09.2020 - 08.2021
Registered Practical Nurse
Glen Rouge Care community and City of Toronto
06.2008 - 09.2020
Baccalaureate in Nursing -
Ryerson University
Diploma in Nursing -
India
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