Jiselle Bonilla

Oakdale,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

years of professional experience

Work History

Manager / Customer Service

El Toro Tortilla Factory

Fresno, CA

01.2023 - 01.2025

Streamlined inventory management, improving supply chain accuracy and reliability.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Analyzed production data to identify areas for process improvement and operational efficiencies.
Accomplished multiple tasks within established timeframes.
Improved safety procedures to create safe working conditions for workers.
Implemented quality control measures, enhancing product consistency and reducing waste.

Seasonal Customer Operations Specialist

Tesla

Dublin, CA

01.2021 - 01.2021

Delivered exceptional customer support through effective communication and problem-solving skills.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Maintained a high level of product knowledge, providing accurate information to customers.

Freelance Makeup Artist

MAC Cosmetics

01.2016 - 01.2019

Created customized makeup looks for diverse clientele, enhancing client satisfaction and loyalty.
Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
Increased revenue through effective customer service and inventory management.
Maintained cleanliness and organization of workstations, adhering to health and safety regulations.

Education

Cosmetology License - Licensed Cosmetologist

Lyles Beauty College

Bakersfield, CA

Skills

Bilingual: English & Spanish
Customer Service
Cash Handling

Team Leadership
Retail & Sales
Organization & Communication

Timeline