Open To Work
Joseph Isac
Etobicoke,ON
Work Preference
Summary
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dishwasher
Meat & Bread
11.2018 - 12.2019
- Operated dishwashing equipment to ensure cleanliness and sanitation standards.
- Organized dishware and utensils for efficient kitchen workflow.
- Collaborated with kitchen staff to support meal preparation efficiency.
- Learned proper handling of chemicals and safety protocols .
- Adapted quickly to new tasks and responsibilities in a fast-paced environment.
- Monitored inventory levels of cleaning supplies, reporting shortages as needed.
- Supported team members by maintaining positive communication during peak service hours.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Assistant Landscaper
Shawn's Lawns
03.2015 - 03.2018
- Assisted in landscape design implementation, ensuring adherence to client specifications and aesthetic goals.
- Operated landscaping equipment, maintaining safety protocols and efficiency throughout daily tasks.
- Conducted regular maintenance of gardens and lawns, enhancing overall appearance and plant health for clients.
- Supported inventory management by tracking supplies and materials needed for upcoming landscaping jobs effectively.
- Increased overall project efficiency by maintaining clean and organized work sites.
- Performed planting, watering, mulching, and edging of lawns.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Installed stonework according to landscape design plan and client specifications.
Library Assistant
New York University Abu Dhabi
03.2010 - 03.2014
- Assisted patrons in locating materials and utilizing library resources effectively.
- Organized and maintained library collections to ensure accessibility and order.
- Supported circulation desk operations, including check-outs, returns, and renewals.
- Provided guidance on digital resources and database navigation for research purposes.
- Implemented feedback processes to improve user experience and service delivery standards.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Maintained secure environment by monitoring visitors at front desk.
Customer Service Officer (Remittances)
HSBC Middle East Ltd.
07.2008 - 03.2010
- Processed daily customer transactions with accuracy and efficiency.
- Collaborated with team members to achieve branch operational goals consistently.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Analyzed discrepancies in remittance records, identifying root causes and recommending corrective actions.
- Assisted with training and onboarding of new team members, sharing knowledge and experiences to help them become proficient remittance clerks.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction and retention.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Busser
Desinging Memorable Hospitality
01.2006 - 01.2008
- Maintained pristine dining areas through consistent cleaning, organization, and attention to detail, ensuring every guest enjoyed an inviting atmosphere.
- Supported servers by promptly delivering food and beverages, contributing to smooth and efficient table service.
- Oversaw table setups, replenished condiments, and restocked supplies to maintain readiness for new guests throughout service hours.
- Coordinated effectively with kitchen staff to relay requests, timing updates, and special accommodations during peak periods.
- Handled waste removal and sanitation duties with precision, including spill management and tray clearing to uphold hygiene standards.
- Mentored and trained new bussing staff on cleaning protocols, workflow efficiency, and customer service expectations.
- Collaborated across departments to sustain cohesive operations and a supportive, inclusive team dynamic.
- Adapted to changing service demands by providing logistical and operational assistance during high-volume events and special functions.
Customer Service Representative
Protek Security Services (defunct)
01.2003 - 12.2005
- Resolved passenger issues and complaints with empathy and professionalism, building trust and encouraging repeat ridership.
- Handled escalated calls and in-person disputes efficiently, balancing customer satisfaction with company policy and safety compliance.
- Provided accurate information regarding routes, schedules, fares, and travel policies to ensure passengers were well-informed before departure.
- Coordinated directly with ground crew to align baggage loading and unloading with boarding schedules, preventing delays and lost items.
- Operated baggage handling and transport equipment safely to guarantee timely transfer of luggage between buses and terminal storage.
- Performed routine inspections of handling equipment and storage areas to maintain functionality and meet safety and regulatory standards.
- Collaborated with dispatchers, drivers, and fellow staff to streamline workflows during peak travel periods and manage unexpected schedule changes.
- Utilized tools such as pallet jacks, shrink-wrap guns, and box cutters to prepare and secure cargo efficiently.
- Packaged and protected passenger belongings using cling film, padded blankets, and tape to prevent loss or damage during long-distance transport.
Education
Hospitality Management Diploma/ Associate's Degree - Hospitality Management
Pro-Soft Training Institute (defunct)
Surrey03-2005
Skills
- Strong work ethic
- Cleaning and sanitizing
- Attention to detail
- Time management
- Heavy lifting
- Problem-solving
- Stress tolerance
- Customer service excellence
- Waste disposal
- Restocking skills
- Performance improvement
- Adaptability and flexibility
- Steady hand coordination
Languages
English
Native or Bilingual
Spanish
Elementary
Russian
Elementary
Arabic
Elementary
Certification
Hospitality Management Diploma - Certificate
Interests
- Mindfulness Practices
- Martial Arts
- Acting and Theater
- Photography
- Music
- Backpacking
- Gardening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Word
Microsoft Excel
Timeline
Dishwasher
Meat & Bread
11.2018 - 12.2019
Assistant Landscaper
Shawn's Lawns
03.2015 - 03.2018
Library Assistant
New York University Abu Dhabi
03.2010 - 03.2014
Customer Service Officer (Remittances)
HSBC Middle East Ltd.
07.2008 - 03.2010
Busser
Desinging Memorable Hospitality
01.2006 - 01.2008
Customer Service Representative
Protek Security Services (defunct)
01.2003 - 12.2005
Hospitality Management Diploma/ Associate's Degree - Hospitality Management
Pro-Soft Training Institute (defunct)