Jisa Joseph
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
17
17
years of professional experience
Work History
Customer Care Representative and Calibration Technician
Wescan Calibration
08.2023 - 01.2025
- Company Overview: Wescan offers a true coast-to-coast calibration solution for all business sectors in Canada
- Perform calibration of precision instruments, including micrometers, calipers, dial indicators, height gauges and pin gauges etc
- Record calibration results, generate calibration certificates, and maintain accurate documentation in line with ISO 17025 standards
- Assisted the quality department in ensuring adherence to quality protocols and standards, contributing to consistent service delivery and operational excellence
- Generate quotations based on customer requirements and evaluate capabilities and pricing for calibration services
- Keep customers informed on equipment statuses and promptly provide calibration certificates, invoices, and technician reports
- Incorporate customer feedback to improve software functionality and operational efficiency
- Manage daily communications, including responding to calls and emails, with professionalism and timeliness
- Assist with preparing invoices in collaboration with the accounts department
- Support shipment preparation and logistics with the shipping department
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Admin Assistant
Noaisys Immigration
11.2021 - 08.2022
- Company Overview: Noaisys is one of Canada's leading providers of immigration services which help businesses & individuals with a full range of immigration matters and develop immigration strategies that achieve their goals
- Organized paperwork to maintain information needed for follow-up and filing
- Scheduled appointments for clients
- Worked well as part of a team to ensure the company's goals were met
- Responding to requests for offer letter and study permit
- Applying by making sure that all documents are proper
- Fill out the application form and gather the required documents
- Sending LOA to students
- Assisting in printing and filing required documents
- Sorting application documents and naming the files as required under different categories
- Uploading documents such as passport, transcripts, and study permit on the portal
- Noaisys is one of Canada's leading providers of immigration services which help businesses & individuals with a full range of immigration matters and develop immigration strategies that achieve their goals
Admission Coordinator
Educareer Services
01.2020 - 02.2021
- Company Overview: Educareer is an overseas educational consultancy and provides overseas education to students in need
- Answer questions about the campus, financial aid, or admission requirements
- Assist in the completion of required paperwork and admit students to the facility
- Fill out the application, request transcripts, or identify a course of study
- Maintains contact with prospective students and applicants, answering questions, making/returning phone calls, responding to email messages, and referring students to appropriate resources
- Coordinates receipt and tracking of application materials and documents during the application process
- Works collaboratively /communicates directly with Academic Advisors, Student Services, and Financial Aid Office during admissions and registration processes
- Reports regularly, as requested, to the Director of Admissions regarding admissions activities, numbers of inquiries, and status of applications
- Completes general office procedures like data entry; filing; checking messages and returning calls
- Educareer is an overseas educational consultancy and provides overseas education to students in need
Shipping Coordinator
Rapid Transit Force
05.2012 - 06.2013
- Company Overview: Rapid Transit Force LLC is one of the freight forwarders in UAE, they are mainly into activities of Freight forwarding (Air, Sea & Land) Shipping, Clearing & Warehousing
- Responding to customers' or shippers' questions
- Providing routing information and issuing shipping instructions to ensure deliveries arrive on time and at their correct location
- Preparation of quotes for customers, which will involve examining products or materials to estimate quantities or weight and type of container required for storage or transport
- Liaise with accounts for the preparation of invoices ensuring shipping costs are calculated accurately and passed onto the customer
- Negotiate rates with suppliers such as carriers and warehouse operators and prepare tariffs for customers, ensuring the required profit margins as directed by the company are achieved
- Rapid Transit Force LLC is one of the freight forwarders in UAE, they are mainly into activities of Freight forwarding (Air, Sea & Land) Shipping, Clearing & Warehousing
Programmer Analyst
Cognizant Technology Solutions (CTS)
11.2007 - 08.2009
- Company Overview: Cognizant is a leading provider of information technology, consulting, IT infrastructure, and business process outsourcing services
- Analysis and understanding of existing systems and architecture
- Interaction with Abbott's Argentina IT vendor to understand the requirements and architecture
- Implementation of requested enhancements using Cognos Enterprise Planning tool (Planning & BI)- Testing and Documentation
- Cognizant is a leading provider of information technology, consulting, IT infrastructure, and business process outsourcing services
Education
Master of Arts - Leadership
Trinity Western University
05-2023
B.Tech - Electronics and Instrumentation Engg
Federal Institute of Science & Technology
08-2007
Technical Higher Secondary - PLUS TWO
MTHSS
08-2003
Skills
- Problem-solving
- Anticipate needs
- Willingness to learn
- Multi-tasking
- Priorities tasks
- Interpersonal Awareness
- Oral Communication
- Written Communication
- Establishing Focus
- Decision Making
- Planning and organizing
- Operational Coordination
- Customer service
Personal Information
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Status: Permanent Resident
Languages
English
Professional Working
Timeline
Customer Care Representative and Calibration Technician
Wescan Calibration
08.2023 - 01.2025
Admin Assistant
Noaisys Immigration
11.2021 - 08.2022
Admission Coordinator
Educareer Services
01.2020 - 02.2021
Shipping Coordinator
Rapid Transit Force
05.2012 - 06.2013
Programmer Analyst
Cognizant Technology Solutions (CTS)
11.2007 - 08.2009
Master of Arts - Leadership
Trinity Western University
B.Tech - Electronics and Instrumentation Engg
Federal Institute of Science & Technology
Technical Higher Secondary - PLUS TWO
MTHSS
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