Jinza Joy
Surrey,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service/Cashier Specialist
Church's Texas Chicken
05.2022 - 04.2023
- Worked with floor team and managers to meet a wide range of customer needs.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Processed customer orders and accurately handled payment transactions.
Crew Member Team Leader
KFC Restaurant
09.2021 - 03.2022
- Distributed necessary tasks and duties during each shift.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Project Coordinator
Homewalt Technologies Pvt, Ltd.
07.2019 - 10.2020
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Maintained database and spreadsheets with accurate inventory and status.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.
- Handled customers via inbound calls, outbound calls, or through the Internet to collect project requirements and user feedback.
Education
Diploma - Software Quality Assurance And Test Engineering
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON2023
Diploma - Reporting Systems And Database Development
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON2022
Bachelor of Technology - Electronics and Communication Engineering
St. Joseph's College of Engineering And Technology, APJ Abdul KalamTechnological University
India2019
Skills
- Technical Support
- Computer Proficiency
- Customer Service
- Quality Assurance Evaluation and Security Testing
- Agile Best Practices and Scrum Methodology
- Knowledge in C#, PostgreSQL, MySQL, HTML, CSS, JS, and Figma
- Familiarity with Hadoop, Hive, Cassandra, MongoDB, Neo4j, Fedora Linux, and Kali-Linux
- Business Tools: Tableau, Power BI, UML, Microsoft Visio, VSTS, Trello, Lucid Chart, Confluence
Accomplishments
- Successfully organized product launch of the previous company
- Successfully managed Elektra 2k17 fest in college
Timeline
Customer Service/Cashier Specialist
Church's Texas Chicken
05.2022 - 04.2023
Crew Member Team Leader
KFC Restaurant
09.2021 - 03.2022
Project Coordinator
Homewalt Technologies Pvt, Ltd.
07.2019 - 10.2020
Diploma - Software Quality Assurance And Test Engineering
Conestoga College Institute of Technology And Advanced Learning
Diploma - Reporting Systems And Database Development
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Technology - Electronics and Communication Engineering
St. Joseph's College of Engineering And Technology, APJ Abdul KalamTechnological University
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