Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Wangjun Qu

Surrey,BC

Summary

Attentive assistant store manager offering excellent skills in retail industry and business management. Focused and enthusiastic demeanor with outsanding background in building successful teams. Proven track record for creating positive working environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

BigWay Hotpot Ltd.
Multiple locations, BC
12.2024 - Current
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Supervised the opening of four different locations, including construction, floor planning, and employee recruiting.

Supervisor

BigWay Hotpot Ltd.
Vancouver, British Columbia
09.2023 - 12.2024
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Directed and supervised a team of 15+ employees in daily operations.
  • Collaborated with other departments to coordinate workflow processes between teams.

Client Advisor

Burberry
Vancouver, British Columbia
02.2023 - 06.2023
  • Met and exceeded individual and store sales and other commercial KPI.
  • Built meaningful relationships with clients.
  • Contributed to the daily operations of the store by maintaining high standards in both front and back of house, including appropriate levels of product and replenishment, supported inventory management, markdowns, and stockroom maintenance when required
  • Provided luxurious service and demonstrated knowledge and expertise in product, fashion, and styling.

Store Manager

Petit Pont
Vancouver, British Columbia
01.2022 - 01.2023
  • Exceeded sales goals and improved profit by aligning sales strategies and business marketing plans with market trends.
  • Received more than 90% satisfaction rate from VIP customers through maintaining an active CRM system while assigned a network of potential clients and business opportunities.
  • Increased sales conversion rate using digital marketing strategies, database, and other strategies to boost sales.
  • Broadened sales channels using social media such as WeChat and RedNote.
  • Offered specific training programs to help new employees with generalized and specific abilities.

Sales Associate

Petit Pont
Vancouver, British Columbia
01.2021 - 01.2022
  • Upsold additional items based on customer interests and needs.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Assisted customers with product selection, sizing, and styling.
  • Provided accurate information about products, prices, and services.

Education

Bachelor of Arts - Psychology

University of British Columbia
Vancouver
05-2025

Skills

  • Effective communication
  • Team leadership
  • Customer service
  • Conflict resolution
  • Employee training
  • Sales strategies

Certification

  • Food safe
  • Serve it right
  • Valid driver's license
  • First Aid

Languages

English
Full Professional
Chinese (Mandarin)
Native/ Bilingual

Timeline

Assistant Store Manager

BigWay Hotpot Ltd.
12.2024 - Current

Supervisor

BigWay Hotpot Ltd.
09.2023 - 12.2024

Client Advisor

Burberry
02.2023 - 06.2023

Store Manager

Petit Pont
01.2022 - 01.2023

Sales Associate

Petit Pont
01.2021 - 01.2022

Bachelor of Arts - Psychology

University of British Columbia

Similar Profiles

CREATE PROFILE
Wangjun Qu