Jinyeon Park
Toronto,ON
Summary
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Services Representative
CIBC
10.2023 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled customer inquiries and suggestions courteously and professionally
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Credit Analysis & Adjudication Associate
Shinhan Bank
09.2022 - 04.2023
- Analyze the data and documents for commercial mortgages renewal (e.g Covenant breaches, business stability, new information etc.)
- Presented cases to the Approval authority group for renewal
- Conducted periodic credit reviews analysis for the existing commercial loans
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
Financial Services Associate
Shinhan Bank
05.2021 - 09.2022
- Administered account transactions with customers and assisted in generating sales opportunities
- Reviewed & verified Income documents for residential mortgage (New, Renew, Payoff, Equity take out, HELOC etc.)
- Administered account transactions and responded to customer inquiries concerning financial products.
- Provided excellent customer service, addressing concerns promptly and proactively anticipating client needs
Purchase Coordinator
Lemond Food
02.2020 - 04.2021
- Assisted administrative for purchasing team: ordering, checking inventory, and tracking oversea shipment, helping Invoice work
- Initiated cost-saving initiatives by identifying alternative sources of supply or negotiating better pricing from existing suppliers without compromising on quality or lead times
- Managed purchase order process from initiation to completion, including obtaining quotes, preparing documentation, tracking deliveries, and resolving discrepancies
Server
Kitano Japanese Cuisine
02.2018 - 01.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Served food and beverages promptly with focused attention to customer needs
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
Education
Post-Degree Certificate - International Business Management
Lambton College
Sarnia, ON12.2019
Certificate - Emerging Business Leader Program
Lambton College
Sarnia, ON04.2018
Certificate - International Conference Management
Ewha Women University
South Korea02.2017
Bachelor of Science - Political Science And Diplomacy
Kyungpook National University
South Korea08.2016
Skills
- Customer Service
- Problem-solving abilities
- Problem Resolution
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Microsoft Outlook
- Follow-up skills
Volunteer Experience
Animator, Judith & Norman Alix Art Gallery, Sarnia, ON, 2018, 2020, Assisted instructors to prepare family activities; organizing crayons, using dangerous tools to protect children, Explained what exhibitions were on display
Languages
English
Full Professional
Korean
Native or Bilingual
Japanese
Elementary
Timeline
Customer Services Representative
CIBC
10.2023 - Current
Credit Analysis & Adjudication Associate
Shinhan Bank
09.2022 - 04.2023
Financial Services Associate
Shinhan Bank
05.2021 - 09.2022
Purchase Coordinator
Lemond Food
02.2020 - 04.2021
Server
Kitano Japanese Cuisine
02.2018 - 01.2020
Post-Degree Certificate - International Business Management
Lambton College
Certificate - Emerging Business Leader Program
Lambton College
Certificate - International Conference Management
Ewha Women University
Bachelor of Science - Political Science And Diplomacy
Kyungpook National University
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