Summary
Overview
Work History
Skills
Languages
Additional Information
Timeline
Generic

Emma Chang

Victoria,BC

Summary

Proven Administrative Assistant with a track record of enhancing office efficiency and improving data management at City Green Solutions. Excelled in customer service and Microsoft Excel, boosting client satisfaction and streamlining data organization. Demonstrated a knack for balancing complex scheduling and meticulous record-keeping, contributing significantly to operational excellence. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

City Green Solutions
02.2023 - 08.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Maintained inventory of office supplies and placed orders.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Performed research to collect and record industry data.

Cashier

Fairway Supermarket
06.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.

Customer Service Representative

Royal Pacific Coast Education Service Ltd.
11.2018 - 01.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Skills

  • Customer Service
  • Data Entry
  • Administrative Support
  • Microsoft Word
  • Time Management
  • Microsoft Excel
  • File Organization
  • Filing
  • Scheduling
  • Database entry
  • Appointment Scheduling
  • Data organization
  • Deadline-oriented
  • Mail handling
  • Microsoft PowerPoint
  • Data Collection
  • Spreadsheets
  • Internal Communications

Languages

English
Professional Working
Chinese (Mandarin)
Native or Bilingual

Additional Information

Reference:


Teresa Lawson,

teresa.lawson@citygreen.ca

Executive Director, City Green Solutions


Lijin Shi, MBA,

sl_jin@hotmail.com

General Manager, Royal Pacific Coast Education Service Ltd.



Timeline

Administrative Assistant

City Green Solutions
02.2023 - 08.2024

Cashier

Fairway Supermarket
06.2022 - 01.2023

Customer Service Representative

Royal Pacific Coast Education Service Ltd.
11.2018 - 01.2021

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Emma Chang