Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jinu Shaji

Jinu Shaji

Kitchener,Canada

Summary

Aspiring Business Analyst with extensive experience of 5.5 years as a Technology Analyst. Known for delivering effective technology solutions and support by collaborating with clients and cross-functional teams. Experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technology Analyst

Infosys Limited
01.2017 - 08.2022
  • Translated business needs into scalable technology solutions, collaborating closely with clients
  • Supported critical systems including Warehouse Management System (WMS), Labor Time Management (LTM), SSM, BIC, PLN, and BPC
  • Collaborated with cross-functional teams to develop innovative technology solutions for business challenges.
  • Provided technical and functional recommendations based on project requirements.
  • Identified areas for improvement in existing systems, proposing cost-effective solutions that improved overall functionality.
  • Conducted regular training sessions for colleagues on new technologies and industry trends, fostering a culture of continuous learning within the team.
  • Tested modified programs to correct adverse impacts on programs or systems operations.
  • Maintained clear communication with clients, stakeholders, and team members, providing regular updates and addressing concerns
  • Managed defect documentation and resolution, ensuring timely fixes
  • Created user stories and acceptance criteria for development teams
  • Developed and executed test plans to ensure high project quality
  • Quickly diagnosed and resolved technical issues, minimizing system downtime
  • Conducted user training sessions and provided ongoing support
  • Performed code reviews, offering constructive feedback to improve team performance.
  • Assisted with deployment issues by clarifying user questions and identifying problems.
  • Optimized system performance through regular maintenance and updates, resulting in increased efficiency.

Machine Operator

Freshstone Brands Inc.
06.2023 - 06.2024
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated multiple machines simultaneously to meet production requirements.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.

Education

Information Technology Business Analysis -

Conestoga College
Kitchener, ON
12.2023

Mechanical Engineering -

VJCET
Muvattupuzha, India
05.2016

Skills

  • Data Visualization: Tableau, PowerBi
  • Database Management: MySQL
  • Requirements Gathering : Interviews, Surveys, Workshops
  • Software Development Life Cycle (SDLC)
  • MS Office
  • Jira
  • ServiceNow
  • Analytical Thinking
  • Data Analysis
  • Quality Assurance
  • Excellent Communication and Interpersonal Skills
  • Time Management, Problem-solving, and Organizational Skills
  • Detail-Oriented
  • Adaptability
  • Stakeholder Management
  • Negotiation Skills
  • Presentation Skills

Certification

  • Business Analysis Foundation
  • Leadership Foundations

Timeline

Machine Operator

Freshstone Brands Inc.
06.2023 - 06.2024

Technology Analyst

Infosys Limited
01.2017 - 08.2022

Information Technology Business Analysis -

Conestoga College

Mechanical Engineering -

VJCET

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Jinu Shaji