Jinu Jolly
Kitchener,ON
Summary
Dynamic administrative professional with extensive experience at TRIOS College, recognized for excellence in client relations and office administration. Expertise in enhancing customer satisfaction through effective grievance resolution and interpersonal communication. Demonstrated success in organizing career events, showcasing exceptional planning abilities and fostering team collaboration. Aiming to leverage these skills to further enhance operational efficiency and client engagement.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
TRIOS College Business Healthcare Technology
Kitchener, Canada
04.2022 - Current
- Manage and direct incoming telephone calls
- Carry out campus opening and/or closing procedures as required
- Provide support to the Campus Director, Program Administrator, Education Consultants, Employment Specialists and Financial Aid Officers
- Ensured compliance with attendance procedures by contacting absent students each day.
- Oversees parking operations for staff and students by managing monthly collections.
- Maintained orderly and secure parking areas.
- Facilitated admission entrance assessments for prospective students with accuracy.
- Dispatched contracts, payment plans, program outlines and schedules to prospective students promptly to ensure timely completion of enrollments.
- Ensured student compliance with internship hours by regularly updating attendance reports.
- Executed miscellaneous tasks to support team operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors and provided general information about the company.
- Processed invoices for payment using accounting software applications.
- Assisted with the planning of special events by arranging catering services, securing venues etc.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
The BRICK
Kitchener, Canada
09.2020 - 04.2022
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained a high level of professionalism when dealing with difficult customers.
- Ensured seamless scheduling of deliveries and pickups aligned with customer requests.
- Provided timely updates on stock availability to enhance customer satisfaction.
- Carry out daily reports (Opening and Closing)
- Cashier duties
- Assisted with customer requests and answered questions to improve satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
Senior Associate
WIPRO Pvt Ltd.
Mumbai / Bengaluru, India
08.2015 - 12.2017
- Project – 01: Worked for a global taxi technology company headquartered in the USA (GIS - Geographic Information System).
- Created navigation maps using GIS.
- Created team communication materials and updates for weekly meetings.
- Managed team responsibilities during Team Leader's absence.
- Compiled data and statistics for team members.
- Assisted the Team Leader in ensuring the timely completion of tasks by team members.
- Organize comprehensive sessions with the team to enhance performance and meet group targets.
- Project – 02: Worked for a Mobile Network provider in India (GMT- Global Media Telecommunication)
- Worked with the Service Recovery Desk by ensuring the closure of escalations within the given SLA/TAT to the customers.
- Handled supervisory calls for service escalations.
- Answered calls at the Customer Care Call Center.
- Promptly addressed concerns, complaints, and inquiries to meet customer satisfaction by paying attention to special needs and wants along with providing exceptional client support.
Placement Officer Cum Faculty
IMAGE Creative Education
India, India
08.2014 - 06.2015
- Faculty: Communicative English Department cum Placement Officer
- Planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops.
- Conferred with parents, teachers and administrators to discuss children's progress and resolve behavioral and academic problems.
- Maintained accurate records of placements, internships, and other employment opportunities.
- Promptly corresponded with all applicants, and coordinated and conducted interviews.
- Counseled students and handled the enrollment process.
- Organized marketing activities through engaging seminars and presentations around Kochi, India.
Education
Bachelor of Business Management - Retail Management
PSG College of Arts and Science
India01.2014
12th Grade - Higher Secondary - Commerce
Holy Grace Academy
Kerala, India10th Grade - High School -
The Emirates National School
Sharjah, United Arab EmiratesSkills
- Client Relations Management
- Customer service
- Training and coaching
- Strong interpersonal skills
- Grievance handling
- Adaptability
- Organized
- Planning and execution
- Team management
- Office administration
Accomplishments
- Won recognition in achieving monthly and quarterly targets during the tenure at WIPRO.
- First Rank Holder – BBM (Retail Management) 2011-2014 Batch.
Languages
English, Fluent
Languages
English
Professional
Hindi
Professional
Malayalam
Professional
References
References available upon request.
Timeline
Administrative Assistant
TRIOS College Business Healthcare Technology
04.2022 - Current
Customer Service Representative
The BRICK
09.2020 - 04.2022
Senior Associate
WIPRO Pvt Ltd.
08.2015 - 12.2017
Placement Officer Cum Faculty
IMAGE Creative Education
08.2014 - 06.2015
Bachelor of Business Management - Retail Management
PSG College of Arts and Science
12th Grade - Higher Secondary - Commerce
Holy Grace Academy
10th Grade - High School -
The Emirates National School
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