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Jinu Baby
REGINA,SK
Summary
Experienced sales and team support professional with a background in customer service, floor operations, and order coordination. Skilled in problem-solving, communication, and maintaining accurate records. Recognized for supporting busy teams, coaching staff, and helping improve service quality and daily performance.
Overview
3
3
Languages
12
12
years of professional experience
Work History
Team Member
Browns Social House
Regina, SK
07.2022 - Current
- Adjusted priorities quickly to manage high-volume shifts and maintain consistent service quality.
- Reinforced team communication to reduce errors and improve coordination across front-of-house tasks.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
Sales Associate
SOLECO ENERGY PVT Ltd
Kochi, India
04.2017 - 08.2018
- Engaged prospective clients, identified energy requirements, and recommended suitable product solutions.
- Managed inbound inquiries, resolved basic concerns, and maintained prompt follow-up with leads.
- Prepared quotations, updated pricing details, and supported accurate sales documentation.
- Coordinated with operations teams to ensure timely order processing and delivery updates.
- Supervised daily sales floor operations, ensuring consistent customer service and team accountability.
- Monitored sales activity, identified performance gaps, and coached staff for improvement.
Sales Associate
Mahindra Finance
Kochi , India
02.2015 - 05.2017
- Maintained sales reports, tracked pipeline activity, and organized records for review.
- Assisted after-sales follow-up, addressing service requests and maintaining customer satisfaction.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Post-Graduate Certificate - Business & Logistics
St. Clair College of Applied Arts And Technology
Windsor12-2020
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Flexible schedule
- Leadership qualities
Languages
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Malayalam
Bilingual or Proficient (C2)
Timeline
Team Member
Browns Social House
07.2022 - Current
Sales Associate
SOLECO ENERGY PVT Ltd
04.2017 - 08.2018
Sales Associate
Mahindra Finance
02.2015 - 05.2017
Post-Graduate Certificate - Business & Logistics
St. Clair College of Applied Arts And Technology