Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Store Supervisor
Harveys
Kitchener, Ontario
01.2024 - Current
Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
Monitored stock levels and identified ordering needs.
Tracked orders from vendors to ensure timely arrival of goods.
Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
Supervised work of cashiers, training new team members and monitoring performance.
Answered customer queries and complaints and provided prompt solutions.
Maintained clean and organized facility to prevent accidents, damages and lost items.
Handled customer transactions and balanced cash drawers.
Store Manager
subway
Kitchener, Ontario
05.2020 - 05.2024
Established customer service standards and monitored staff compliance.
Updated POS system with new products and promotional offers.
Monitored inventory levels and placed orders to restock shelves.
Resolved customer complaints in a timely manner.
Prepared monthly reports on sales figures, expenses, profits.
Recruited, trained and supervised new employees.
Developed strategies to maximize sales and profitability.
Conducted daily store operations, including opening and closing procedures and cash handling.
Created weekly work schedules for store personnel.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Customer Service Representative
Image fashions
Kitchener, Ontario
01.2022 - 01.2023
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Developed positive relationships with customers through friendly interactions.
Resolved customer complaints promptly and efficiently.
Answered customer inquiries and provided accurate information regarding products and services.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Diploma in Game Designing
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
08-2022
Skills
Active Listening
Teamwork and Collaboration
Leadership
Excellent Communication
Supervision and leadership
Customer Service
Organization and Time Management
Customer Relations
Microsoft Word
Microsoft Office
Problem-Solving
Timeline
Store Supervisor
Harveys
01.2024 - Current
Customer Service Representative
Image fashions
01.2022 - 01.2023
Store Manager
subway
05.2020 - 05.2024
Diploma in Game Designing
Conestoga College Institute of Technology And Advanced Learning