Summary
Overview
Work History
Education
Skills
Timeline
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Jinsy Patel

Kitchener,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Store Supervisor

Harveys
Kitchener, Ontario
01.2024 - Current
  • Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
  • Monitored stock levels and identified ordering needs.
  • Tracked orders from vendors to ensure timely arrival of goods.
  • Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Answered customer queries and complaints and provided prompt solutions.
  • Maintained clean and organized facility to prevent accidents, damages and lost items.
  • Handled customer transactions and balanced cash drawers.

Store Manager

subway
Kitchener, Ontario
05.2020 - 05.2024
  • Established customer service standards and monitored staff compliance.
  • Updated POS system with new products and promotional offers.
  • Monitored inventory levels and placed orders to restock shelves.
  • Resolved customer complaints in a timely manner.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Recruited, trained and supervised new employees.
  • Developed strategies to maximize sales and profitability.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Created weekly work schedules for store personnel.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Customer Service Representative

Image fashions
Kitchener, Ontario
01.2022 - 01.2023
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Diploma in Game Designing

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
08-2022

Skills

  • Active Listening
  • Teamwork and Collaboration
  • Leadership
  • Excellent Communication
  • Supervision and leadership
  • Customer Service
  • Organization and Time Management
  • Customer Relations
  • Microsoft Word
  • Microsoft Office
  • Problem-Solving

Timeline

Store Supervisor

Harveys
01.2024 - Current

Customer Service Representative

Image fashions
01.2022 - 01.2023

Store Manager

subway
05.2020 - 05.2024

Diploma in Game Designing

Conestoga College Institute of Technology And Advanced Learning
Jinsy Patel