Summary
Overview
Work History
Education
Skills
Timeline
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Jins Thomas

Kingston,ON

Summary

Dynamic professional with strong communication and problem-solving skills. Experienced in optimizing routes and enhancing customer satisfaction. Committed to ensuring safety and efficiency in transportation operations. Detail-oriented transportation specialist with a proven track record in driver onboarding and compliance with safety standards. Known for effective team collaboration and route optimization to improve operational efficiency and customer service. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

3
3
years of professional experience

Work History

Uber Partner

UBER
Kingston, Ontario
12.2024 - Current
  • Managed communication between riders and drivers to ensure a smooth experience.
  • Navigated efficient route planning to optimize driver schedules and reduce wait times.
  • Assisted in onboarding new drivers, providing training on application usage and policies.
  • Monitored and resolved customer service issues to maintain high satisfaction levels.
  • Supported promotional campaigns to enhance driver engagement and increase ridership.
  • Collaborated with local teams to implement safety protocols for drivers and passengers.
  • Conducted regular vehicle inspections to ensure compliance with safety standards.
  • Greeted passengers and provided a safe and comfortable ride to their destination.
  • Utilized GPS navigation systems to ensure timely arrival at destinations.
  • Followed company policies and procedures related to driver conduct on the road.
  • Provided customer service by answering questions, providing recommendations, and responding to feedback.
  • Maintained valid driver's license at all times according to state regulations.

Truck Driver

MEDLOG
Montreal, Quebec
06.2022 - 11.2024
  • Operated commercial vehicles to transport goods safely and efficiently.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance.
  • Communicated with dispatch regarding route changes and delivery updates.
  • Loaded and unloaded cargo, ensuring proper handling of materials.
  • Followed all traffic laws and regulations during transportation activities.
  • Provided excellent customer service during deliveries to clients' locations.
  • Assisted in training new drivers on company policies and procedures.
  • Transported goods to and from specified destinations in accordance with delivery schedules.
  • Communicated with dispatchers regarding pickup and delivery times.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Inspected truck before and after trips, ensuring all safety regulations were followed.
  • Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
  • Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Ensured deliveries were on time by following designated routes and adhering to traffic laws.
  • Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
  • Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Managed personal driving time according to Hours of Service regulations.
  • Verified load against shipping papers to ensure accuracy of shipment.
  • Complied with DOT requirements for background checks prior to operating a CMV.

Education

High School Diploma -

MGM HIGHER SECONDARY
KERALA
08-2002

Skills

  • Route planning
  • Driver onboarding
  • Customer service
  • Vehicle inspection
  • Safety compliance
  • Communication skills
  • Operational management
  • Flexibility
  • Driving safety
  • Strong navigation
  • Efficient driving
  • Time management
  • Problem solving
  • Team collaboration
  • Attention to detail

Timeline

Uber Partner

UBER
12.2024 - Current

Truck Driver

MEDLOG
06.2022 - 11.2024

High School Diploma -

MGM HIGHER SECONDARY

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Jins Thomas