Summary
Overview
Work History
Education
Skills
Certification
Dialect Spoken
Personal Information
References
Timeline
Generic
Jinnie Catapang

Jinnie Catapang

191 Molnar Road Kelowna,BC

Summary

Qualified food service professional bringing 8 years of experience in the field. Focused on providing exceptional customer service and maintaining food safety. I am a dependable, well-organized who excels at handling several tasks while maintaining an optimistic attitude. I am also competent in monitoring services, and implementing plans to fix issues.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Food Service Supervisor

McDonald's
11.2022 - Current
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
  • Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
  • Increased repeat business through exceptional customer service and attention to special dietary needs or requests.

Real Time Analyst

Concentrix
10.2021 - Current
  • Responsible for managing, maintaining and building reporting tools for performance management in a call center environment
  • This position creates and maintains standard and client reporting to fulfill contractual reporting obligations and standard organizational reporting

Assistant Restaurant Manager

Jollibee Foods Corporation
08.2015 - 04.2021
  • Service Quality Manager in charge
  • Drive Thru Manager
  • Partner implementator in Sales Building and Marketing Activities for the store
  • Crew Training Manager and Customer Relations Activities in charge
  • Quality Services Review in charge in Customers Focus, Information Management and Development and Human Resources Categories.

Branch Secretary

Motortrade Nationwide Corporation
05.2013 - 08.2015
  • Produces necessary files, reports and documents, monitors system performance to ensure timely and accurate processing of customer’s order
  • Establishes and maintains a system of effective records management necessary to safe keep all files and documents in the branch
  • Handles, monitors and prepares replenishment of Petty Cash Fund (PCF) provided by Head Office for branch expenditures
  • Receives, inspects, records, safe-keeps, and monitor stocks which includes proper issuance of receipts for every inventory movement
  • Handles, monitors and prepares replenishment of Petty Cash Fund (PCF) provided by Head Office for branch expenditures.

Service Crew

Golden Arches Development Corporation
10.2010 - 05.2013
  • Serving the customer in accurate and fast
  • The Service Crew takes and prepare orders for customers
  • Welcome customers as they come into the restaurant
  • Help customers to settle down and also take their orders.

Education

Bachelor of Science in Business Administration - Human Resource Development Management

Polytechnic University of the Philippines
05.2013

Skills

  • Dependability
  • Reliable
  • Self-motivated
  • Punctual
  • Initiative and Enthusiast
  • Microsoft Office Programs (Word,Excel,Powerpoint)
  • Food safety understanding
  • Customer Service

Certification

I hereby certify that the above information are true and correct

Dialect Spoken

Filipino and English

Personal Information

  • Age: 31 years old
  • Place of Birth: Manila City, Philippines
  • Height: 5'2"
  • Weight: 55 kgs
  • Citizenship: Filipino
  • Date of Birth: 01/15/93
  • Gender: Female
  • Marital Status: Married
  • Religion: Roman Catholic

References

Maribel Fernando, 2363381966, Manager

Timeline

Food Service Supervisor

McDonald's
11.2022 - Current

Real Time Analyst

Concentrix
10.2021 - Current

Assistant Restaurant Manager

Jollibee Foods Corporation
08.2015 - 04.2021

Branch Secretary

Motortrade Nationwide Corporation
05.2013 - 08.2015

Service Crew

Golden Arches Development Corporation
10.2010 - 05.2013

Bachelor of Science in Business Administration - Human Resource Development Management

Polytechnic University of the Philippines

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Jinnie Catapang