Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Timeline
Generic

Jinnette Singh

Brampton,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Supervisor, Bus Operations

Metrolinx
Toronto, ON
04.2021 - Current
  • Executes supervisory oversight through active performance management of assigned Bus drivers
  • Assess service continuously for operational efficiencies
  • Supervises an assigned group of Bus Drivers daily, including coaching, mentoring, and guiding, to motivate excellent performance
  • Resolved customer complaints and adjusted policies to meet changing needs
  • Supervises the proper recording of allotted labor and material resources for data input into the Vehicle Maintenance System
  • Boosted customer satisfaction scores by rolling out new motivational initiatives for team workers
  • Determined schedules, sequences, and assignments for work activities based on priority, quantity of equipment and personnel skill
  • Investigated accidents and injuries, preparing reports on findings
  • Demonstrated leadership by improving work processes and helping train others
  • Conducts meetings with staff to advise and discuss safety, operational procedures, and new technologies
  • Advises drivers on equipment-related questions
  • Supervises, monitors and coordinates the work of assigned Bargaining Unit staff
  • investigates employee complaints and manages grievances
  • Proficient in using software (Hastus) and CAD to complete changes to operator schedules and prepare daily reports and route sheets in consideration of cost and resource efficiency and in compliance with the Employment Standards Act and the Collective Agreement
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives
  • Facilitated on-schedule movement of Buses, according to schedules
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Improved operations by working with team members and customers to find workable solutions
  • Exceeded customer satisfaction by finding creative solutions to problems
  • Monitored services and productivity for employees by maintaining accurate and updated schedules
  • Monitored call dispatch and adjusted call priorities and services regularly based on caller needs
  • Reviewed routes, daily traffic, and weather conditions to adjust plans, meeting daily requirements and service needs.

TRAINING COORDINATOR (ACTING) BUS FLEET MANAGEMENT

Metrolinx
04.2021 - 09.2021
  • Prepared custom training course materials and presentations for corporate training
  • Coordinated training session logistics by preparing equipment and securing facilities
  • Directed strategic planning and implementation of user assistance documentation, product training and self-support for knowledge solutions, including curriculum development, materials, and presentations
  • Organized handbook and course documentation for participants
  • Administered course content, schedules, and attendance utilizing a learning management system (LMS)
  • Developed skill-specific training programs to promote employee development
  • Reviewed training delivery methods to optimize training effectiveness.

Peer Support Volunteer

Metrolinx
Mississauga, ON
08.2017 - 04.2021
  • Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
  • Provided one-on-one emotional and social support to individuals in need.
  • Provided referrals or linkages when necessary so that individuals can access appropriate services or resources.
  • Referred individuals to outside resources and services for additional support.
  • Facilitated group discussions and activities designed to promote healthy coping strategies.
  • Attended relevant workshops and seminars related to peer support work in order to stay up-to-date on current trends.
  • Monitors adherence to established policies, procedures, the Occupational Health and Safety and the Collective Agreement
  • Educated clients on self-care practices such as mindfulness meditation, yoga, nutrition, exercise.
  • Encouraged clients to participate in recreational activities that foster physical and emotional wellbeing.
  • Promote Peer Support Programs and wellness within the organization.

Bus Driver

GO Transit
Toronto, ON
02.2015 - 04.2021
  • Received and submitted passenger fares
  • Planned efficient routes and adjusted plans using GPS software and local road knowledge
  • Completed transfers at hubs and final destinations to keep routes on schedule
  • Answered questions and provided insight into local attractions and facility amenities
  • Planned, efficient routes and adjusted strategies based on current weather and traffic information
  • Maintained safe driving habits to protect property and the public on roadways
  • Announced stops clearly to help passengers disembark at the correct locations
  • Recognized by management for providing exceptional customer service.

Area Manager/ Project Co-ordinator

FirstService Residential
Toronto, ON
10.2012 - 11.2015
  • Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build a strong clientele base
  • Building inspection
  • Training onsite staff
  • Lead continuous improvement initiatives, identifies, and recommends process and operational improvements
  • Building inspection
  • Oversee day-to-day delivery of assigned events, build plan to ensure service delivery and implement plan and escalate as required
  • Making sure Building policy has complied
  • Under the general supervision of Operations, perform or provide oversight to a wide variety of supervisory and technical tasks depending on the portfolio composition
  • Work in a highly collaborative, team environment with main office staff, property managers, maintenance staff, resident outreach, and contractors
  • Process new move-ins and move-outs
  • Responsible for managing and communicating unit transfers
  • Answer tenant re-certification questions as needed to help ease tenants with the transition
  • Upon admission, conduct lease orientation to clearly explain all the provisions of the lease policies, explain maintenance charges, obtain a signature, and give originals to the main office
  • Communicate maintenance needs for all buildings, units, and grounds and enter the work order system
  • Answer questions and assist residents with information on programs or services available to them and/or refer to

School Bus Driver

Attridge Transportation
Mississauga, ON
06.2010 - 06.2012
  • Performed all duties with personable communication and professionalism, including bus operation and children interaction.

Volunteer Distress Centre

Spectrum Helpline
Mississauga, ON
05.2010 - 08.2011
  • Provided assistance to staff and people in the daily operations of the organization.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Facilitated crisis intervention services when needed.
  • Assisted clients in identifying their strengths, abilities, goals, and objectives.
  • Collaborated with the multidisciplinary team to provide optimal care for clients.
  • Educated clients about available services and benefits related to their condition and situation.
  • Identified potential problems and guide them to the right directions
  • Provided emotional support through active listening techniques during challenging times.
  • Participated in team-building exercises to strengthen relationships among volunteers.
  • Provided crisis intervention services when necessary by assessing the situation and determining a course of action.

Security Officer Supervisor

Intercon Security
Toronto, ON
03.2006 - 04.2010
  • Quickly and accurately reported all security incidents, accidents, and medical emergencies to law enforcement
  • Maintained safety by quickly responding to alarms and investigating disturbances
  • Patrolled premises to ensure the safety of employees and visitors
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows, and gates
  • Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry
  • Enforced security regulations
  • Investigate fraud, theft, and abuse by personnel or visitors
  • Monitored and authorized employee and guest access to guard against theft
  • Oversaw a highly effective security team and managed scheduling and resource allocation
  • Supervised property entrances and exits and monitored employee safety.

Education

Certificate - Leadership And Management

CIMT College
Brampton, ON
08-2021

Stress Management

Sheridan College
Brampton, ON
02-2008

Certificate - Occupational Health And Safety Security Services

British Columbia Institute of Tech
New Brunwick
04-2005

Degree - Hospility And Tourism

Career Management College
01.2003

Diploma - Business Administration

Fiji National Training System (FNTC)
Fiji Isalnds
01-2001

Skills

  • Leadership/Management
  • Organization
  • Communication
  • Teamwork
  • Adaptability
  • Perseverance and motivation

Accomplishments

  • Metrolinx -Linx Award ( Volunteer Peer Support)
  • Spectrum Helpline (Volunteer at Distress Centre)

Training

Microsoft Access Level 2/3 Advance 07/07/2021

Microsoft Powerpoint Level 1/2/3 20/07/2021

Microsoft Excel Level 1/2/3  15/07/2021

Microsoft Word Level 1/2/3 24/07/2021

Microsoft Outlook Level 1/3 02/10/2023

Competent Supervisor  Oct 03/2023

Leading Lean  October 16/18 2023

Lean Fundamentals July 11/19 2023 August 01/2023

York University -Leadership Essentials July 20,September 28, November 23/2023

Timeline

Supervisor, Bus Operations

Metrolinx
04.2021 - Current

TRAINING COORDINATOR (ACTING) BUS FLEET MANAGEMENT

Metrolinx
04.2021 - 09.2021

Peer Support Volunteer

Metrolinx
08.2017 - 04.2021

Bus Driver

GO Transit
02.2015 - 04.2021

Area Manager/ Project Co-ordinator

FirstService Residential
10.2012 - 11.2015

School Bus Driver

Attridge Transportation
06.2010 - 06.2012

Volunteer Distress Centre

Spectrum Helpline
05.2010 - 08.2011

Security Officer Supervisor

Intercon Security
03.2006 - 04.2010

Certificate - Leadership And Management

CIMT College

Stress Management

Sheridan College

Certificate - Occupational Health And Safety Security Services

British Columbia Institute of Tech

Degree - Hospility And Tourism

Career Management College

Diploma - Business Administration

Fiji National Training System (FNTC)

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Jinnette Singh