Jinnette Singh
Brampton,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Transit Operator
Go Transit
Toronto, ON
02.2015 - 03.2022
- Received and submitted passenger fares
- Planned efficient routes and adjusted plans using GPS software and local road knowledge
- Completed transfers at hubs and final destinations to keep routes on schedule
- Answered questions and provided insight into local attractions and facility amenities
- Planned, efficient routes and adjusted strategies based on current weather and traffic information
- Maintained safe driving habits to protect property and the public on roadways
- Announced stops clearly to help passengers disembark at the correct locations
- Recognized by management for providing exceptional customer service.
TRAINING COORDINATOR (ACTING)BUS FLEET MANAGEMENT
Metrolinx
04.2021 - 08.2021
- Prepared custom training course materials and presentations for corporate training
- Coordinated training session logistics by preparing equipment and securing facilities
- Directed strategic planning and implementation of user assistance documentation, product training and self-support for knowledge solutions, including curriculum development, materials, and presentations
- Organized handbook and course documentation for participants
- Administered course content, schedules, and attendance utilizing a learning management system (LMS)
- Developed skill-specific training programs to promote employee development
- Reviewed training delivery methods to optimize training effectiveness.
Peer Support Volunteer
Metrolinx
Mississauga, ON
08.2017 - 04.2020
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
- Provided one-on-one emotional and social support to individuals in need.
- Provided referrals or linkages when necessary so that individuals can access appropriate services or resources.
- Referred individuals to outside resources and services for additional support.
- Facilitated group discussions and activities designed to promote healthy coping strategies.
- Attended relevant workshops and seminars related to peer support work in order to stay up-to-date on current trends.
Area Manager/ Project Co-ordinator
FirstService Residential
Toronto, ON
10.2012 - 11.2015
- Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build a strong clientele base
- Building inspection
- Training onsite staff
- Lead continuous improvement initiatives, identifies, and recommends process and operational improvements
- Building inspection
- Oversee day-to-day delivery of assigned events, build plan to ensure service delivery and implement plan and escalate as required
- Making sure Building policy has complied
- Under the general supervision of Operations, perform or provide oversight to a wide variety of supervisory and technical tasks depending on the portfolio composition
- Work in a highly collaborative, team environment with main office staff, property managers, maintenance staff, resident outreach, and contractors
- Process new move-ins and move-outs
- Responsible for managing and communicating unit transfers
- Answer tenant re-certification questions as needed to help ease tenants with the transition
- Upon admission, conduct lease orientation to clearly explain all the provisions of the lease policies, explain maintenance charges, obtain a signature, and give originals to the main office
- Communicate maintenance needs for all buildings, units, and grounds and enter the work order system
- Answer questions and assist residents with information on programs or services available to them and/or refer to
School Bus Driver
Attridge Transportation
Mississauga, ON
06.2010 - 06.2012
- Performed all duties with personable communication and professionalism, including bus operation and children interaction.
Security Officer Supervisor
Intercon Security
Toronto, ON
03.2006 - 04.2010
- Quickly and accurately reported all security incidents, accidents, and medical emergencies to law enforcement
- Maintained safety by quickly responding to alarms and investigating disturbances
- Patrolled premises to ensure the safety of employees and visitors
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows, and gates
- Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry
- Enforced security regulations
- Investigate fraud, theft, and abuse by personnel or visitors
- Monitored and authorized employee and guest access to guard against theft
- Oversaw a highly effective security team and managed scheduling and resource allocation
- Supervised property entrances and exits and monitored employee safety.
Transit Operator Supervisor
Metrolinx
Toronto, ON
03.2022
- Executes supervisory oversight through active performance management of assigned Bus drivers
- Leads the implementation of operational/route functions, assigning specific buses to pre-selected runs following the bus cycling plan and recommending changes due to passenger traffic impacts
- Assess service continuously for operational efficiencies
- Supervises an assigned group of Bus Drivers daily, including coaching, mentoring, and guiding, to motivate excellent performance
- Resolved customer complaints and adjusted policies to meet changing needs
- Supervises the proper recording of allotted labor and material resources for data input into the Vehicle Maintenance System
- Boosted customer satisfaction scores by rolling out new motivational initiatives for team workers
- Determined schedules, sequences, and assignments for work activities based on priority, quantity of equipment and personnel skill
- Investigated accidents and injuries, preparing reports on findings
- Review bus Operations Daily Logs with the Supervisor and Support Services for bus or support fleet collisions; review damage extent from photographs
- Demonstrated leadership by improving work processes and helping train others
- Conducts meetings with staff to advise and discuss safety, operational procedures, and new technologies
- Monitors adherence to established policies, procedures, the Occupational Health and Safety and the Collective Agreement
- Advises drivers on equipment-related questions
- Supervises, monitors and coordinates the work of assigned Bargaining Unit staff
- Schedules and creates documentation for vehicle drop-offs and pick-ups from authorized repair facilities or internally
- Monitors staff performance in compliance with MTO's legislated requirements; investigates employee complaints and manages grievances
- Proficient in using software (Hastus) and CAD to complete changes to operator schedules and prepare daily reports and route sheets in consideration of cost and resource efficiency and in compliance with the Employment Standards Act and the Collective Agreement
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives
- Arranged for repairs to restore service and schedules
- Facilitated on-schedule movement of Buses, according to schedules
- Prioritized and organized tasks to efficiently accomplish service goals
- Improved operations by working with team members and customers to find workable solutions
- Exceeded customer satisfaction by finding creative solutions to problems
- Trained new employees on processes to promote productivity team-wide
- Monitored services and productivity for employees by maintaining accurate and updated schedules
- Monitored call dispatch and adjusted call priorities and services regularly based on caller needs
- Reviewed routes, daily traffic, and weather conditions to adjust plans, meeting daily requirements and service needs.
Education
Degree - Hospility And Tourism
Career Management College
01.2003
Diploma -
Fiji National Training System (FNTC)
Certificate -
British Columbia Institute of Tech
Diploma -
CIMT College
Skills
- Leadership/Management
- Organization
- Communication
- Teamwork
- Adaptability
- Perseverance and motivation
- Clean Driving Record
Accomplishments
- Metrolinx Linx Award
- Volunteer (PSN) Peer Support
- Spectrum Helpline
- Volunteer at Distress Centre
Training
Microsoft Access Level 2/3 Advance, 07/07/2021 Microsoft PowerPoint Level 1, 20/07/2021 Microsoft Excel Level 1,2 & 3, 15/07/2021 Microsoft Word Level 1&2, 24/07/2021 Microsoft Outlook Level 1, 14/08/2021 Microsoft PowerPoint Level 2, 24/08/2021 Microsoft Outlook level 3, 02/10/2021 Lean Training (Supervisor), July / August Leadership Essentials (Training), 20/07/2023
Certification
Certificate
Lakeridge Health Oshawa Hospital- Mental Health
Timeline
Transit Operator Supervisor
Metrolinx
03.2022
TRAINING COORDINATOR (ACTING)BUS FLEET MANAGEMENT
Metrolinx
04.2021 - 08.2021
Peer Support Volunteer
Metrolinx
08.2017 - 04.2020
Transit Operator
Go Transit
02.2015 - 03.2022
Area Manager/ Project Co-ordinator
FirstService Residential
10.2012 - 11.2015
School Bus Driver
Attridge Transportation
06.2010 - 06.2012
Security Officer Supervisor
Intercon Security
03.2006 - 04.2010
Degree - Hospility And Tourism
Career Management College
Diploma -
Fiji National Training System (FNTC)
Certificate -
British Columbia Institute of Tech
Diploma -
CIMT College
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