Jinkal Patel
Brantford,ON
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Key Highlights:
- Proficient in HTML5, CSS3, JavaScript, and responsive design principles
- Strong understanding of version control with Git and GitHub
- Knowledge of database management systems, including MongoDB and MySQL
- Solid grasp of web accessibility standards and best practices
Overview
2
2
years of professional experience
Work History
PrimeQA Solutions
Jr. Software Developer
09.2021 - 12.2022
- Collaborated with Senior developers to implement new web features.
- Actively participated in client meetings, contributing to project discussions.
- Regularly attended Stand-up calls and Scrum meetings to ensure project alignment.
- Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.
BPO Tele Caller
Call Center Representative
02.2021 - 08.2021
- Efficiently tracked all call-related information within CRM systems, ensuring accurate data entry for future reference and analysis purposes.
- Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
Education
Post Graduation -
Conestoga College Institute of Technology And Advanced Learning
Brantford, ON04.2024
Bachelor of Computer Engineering -
Gujarat Technological Engineering
Ahmedabad , India06.2021
Skills
- Organizational skills
- Good communication and collaboration skills
- Problem-Solving
- Teamwork abilities
- Task Delegation
- Coaching and Mentoring
Languages
English
Professional Working
Timeline
PrimeQA Solutions
Jr. Software Developer
09.2021 - 12.2022
BPO Tele Caller
Call Center Representative
02.2021 - 08.2021
Post Graduation -
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Computer Engineering -
Gujarat Technological Engineering
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