Jinit Dhondiyal
Toronto,ON
Summary
Seasoned IT Consultant with a proven track record at DME, enhancing system efficiency and client satisfaction through expert technical support and innovative process improvements. Skilled in customer relationship management and technical knowledge, I excel in driving projects to completion, achieving significant operational enhancements. My approach fosters strong client rapport and business development, setting the stage for sustained growth and success.
Overview
7
7
years of professional experience
Work History
IT Consultant
DME
India
12.2020 - 01.2022
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
- Established strong relationships with vendors for cost-effective sourcing of cutting-edge hardware and software solutions that met clients'' needs effectively.
- Developed detailed project scopes outlining objectives timelines deliverables resources needed successfully complete initiatives within set parameters.
- Developed clear specifications for project plans using customer requirements.
- Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
- Led project teams in the successful completion of complex IT projects, ensuring timely delivery within budget constraints.
- Coordinated efficient large-scale software deployments.
- Collaborated cross-functional teams ensure alignment expectations deliver consistent high-quality results across various aspects projects.
- Developed customized software applications, leading to improved end-user experience and overall functionality.
- Streamlined workflow processes, enabling more efficient use of resources and reducing overall project timelines.
- Recommended and installed upgrades and helped businesses to plan for technology to match growth.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Assessed business requirements to forecast annual budgetary operational costs.
- Implemented and maintained technology and software budget.
In Store Service Agent
Best Buy Inc
Waterloo, ON
10.2023 - 12.2023
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
- Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions.
- Streamlined check-in/check-out process through diligent organization skills resulting in reduced wait times for customers.
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
Assistant Manager of Operations
MPAC
India
01.2022 - 07.2022
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Spearheaded process improvements that resulted in reduced lead times, increased output, and improved overall operational efficiency.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Monitored employee productivity and optimized procedures to reduce costs.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Developed systems and procedures to improve operational quality and team efficiency.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Freelancer
Self Employed Web
India
04.2020 - 12.2022
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Secured new business opportunities through targeted outreach efforts and persuasive presentations.
Creative Strategist
Azure Skynet Solutions Pvt. Ltd
India
03.2021 - 11.2021
- Conducted market research to identify customer needs and preferences.
- Partnered with design to shape strategic and creative output of growth channels.
- Used broader knowledge about digital landscape to inform creative partners and broader groups on cutting edge media opportunities.
- Optimized content strategy by conducting thorough market research and competitor analysis, enhancing the company''s competitive edge.
- Spearheaded the development of award-winning campaigns that generated notable media coverage and elevated brand perception within the industry.
- Developed innovative marketing campaigns by researching industry trends and analyzing target audiences, resulting in increased brand awareness.
- Managed multiple projects simultaneously under tight deadlines, ensuring timely completion without compromising quality or creativity.
- Created suite of reactive KPIs spanning growth and brand and tied back to business objectives.
- Mentored junior team members by sharing industry knowledge and providing constructive feedback on their work, fostering a positive learning environment.
- Increased client engagement by creating visually compelling presentations and pitch decks to communicate creative strategies effectively.
- Established strong client relationships through effective communication and collaboration, resulting in repeat business opportunities.
- Developed style guides to promote consistent branding across projects.
- Analyzed data and metrics to measure success of campaigns and adjust strategies accordingly.
Research Intern
Society For Space Education Research And Developme
India
06.2020 - 08.2020
- Completed research, compiled data, and assisted in timely reporting.
- Assisted with preparing project-related reports, presentations and manuscripts.
- Collaborated with team members for successful completion of research projects on time and within budget.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Attended meetings and presentations to learn project details.
- Presented findings at conferences, increasing visibility and recognition within the field.
- Utilized statistical software for accurate data analysis, ensuring reliable results and conclusions.
Electronic Technician
Carrier HVAC
05.2017 - 07.2017
- Improved customer satisfaction by providing timely and accurate solutions to technical issues.
- Gained recognition for excellent troubleshooting skills, often called upon to resolve complex issues and restore systems to optimal functionality.
- Assisted engineers in designing custom solutions tailored specifically to clients'' needs, resulting in increased business opportunities from satisfied customers.
- Strengthened client relationships by providing exceptional customer service during onsite visits for equipment installations and repairs.
Coustmer Service Manager
Walmart
Listowel, ON
07.2023 - 10.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Education
Post-Degree Certificate - Cyber Security
York University
Toronto, ON09.2024
Post-Degree Certificate - Wireless Network Infrastructure
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2023
Bachelor Of Technology - Electronic And Communication Engineering
Indus University
Gujarat,India 05.2021
Skills
- Quality Inspection
- Customer Relationship Management
- Technical knowledge
- Workflow Management
- Client rapport
- Process Improvements
- Product Training
- Technical Support
- Tech-Savvy
- CRM Software
- Policies and Procedures Adherence
- Customer Account Management
- Process Improvement
- Business Development
Timeline
In Store Service Agent
Best Buy Inc
10.2023 - 12.2023
Coustmer Service Manager
Walmart
07.2023 - 10.2023
Assistant Manager of Operations
MPAC
01.2022 - 07.2022
Creative Strategist
Azure Skynet Solutions Pvt. Ltd
03.2021 - 11.2021
IT Consultant
DME
12.2020 - 01.2022
Research Intern
Society For Space Education Research And Developme
06.2020 - 08.2020
Freelancer
Self Employed Web
04.2020 - 12.2022
Electronic Technician
Carrier HVAC
05.2017 - 07.2017
Post-Degree Certificate - Cyber Security
York University
Post-Degree Certificate - Wireless Network Infrastructure
Conestoga College Institute of Technology And Advanced Learning
Bachelor Of Technology - Electronic And Communication Engineering
Indus University