Jini Shi

• Processed payroll for over 2,000 employees accurately and on time.
• Managed union and non-employee records and ensured compliance with payroll regulations and Union CBA.
• Collaborated with HR to resolve payroll discrepancies and employee inquiries.
• Implemented automated payroll systems, improving processing efficiency by 25%.
• Trained new staff on payroll procedures and software applications.
• Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.

• Created journal entry schedules to improve efficiency, support, and documentation of accounting processes
• Processed payroll for diverse employee groups, ensuring compliance with federal and state regulations.
• Implemented payroll software solutions to streamline operations and enhance data accuracy.
• Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements, and month-end accruals

• Develop and implement strategies to improve guest experiences and build loyalty
• Handle guests complaints face to face, emails or calls
• Review upcoming events and planned for expected challenges
• Plan and deliver customized guest experiences
• Manage staff to deliver timely and courteous guest service in front desk, housekeeping and maintenance operations
• Monitor staff training, scheduling and shift changes
• Manager of year 2018 and Manager of Q4 2019

• Supervised concierge team (Bell, door and Valet) to ensure performance and operation is smooth
• Coordinated efforts of front desk to ensure provision of exceptional services
• In charge of scheduling, payroll, disciplining actions, filing and billing follow up
• Trained new recruits to exceed hotel standards
• Took special care for high-profile guests during their stay
• Provided and updated information regarding hotel services and local features

Assisted with supervising over 20 front desk employees

• Developed and demonstrated strong leadership capabilities
• Built personal relationship with regular guests in order to know their needs and achieve their expectations
• Monitored performance and recommending corrective or disciplinary actions
• Supervised Club floor and assisting services
• Resolved work related issues and reports
• Responsible for VIP/VIP group arrivals and departures