JingZhao Liang
Information Technology
Toronto,Ontario
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
1
1
year of professional experience
Work History
IT Department and Classroom operation
York University Intern
5 2021 - 9 2023
- Assisted over 100 employees, students and IT professionals from York university in troubleshooting hardware and software issues, with a positive review of over 95%.
- Participated in implementation of network upgrades, software and system installations
- Provided technical support to users via email, phone, and in-person interactions
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Restaurant Waiter
korean grill house
4 2022 - 8 2022
- Able to communicate with customers and serve in a kind and patient manner
- Maintained in-store presence to provide excellent customer service.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
Cashier/Tea maker
Share tea
4 2021 - 12.2021
- Learning new knowledge in a fast path
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Voluntee
Retirement home
04.2019 - 05.2019
IT service and support
Wellcome Supermarket
04.2018 - 08.2018
- Troubleshoot basic Microsoft Windows and macOS; operating system computer problems
- Resolved critical outages swiftly through meticulous root cause analysis, minimizing impact on customers'' operations.
- Championed process improvements that resulted in streamlined workflows for end-users while maintaining high levels of service reliability.
- Led cross-departmental efforts in resolving complex technical issues, fostering a culture of collaboration and problem-solving within the organization.
Education
Bachelor of Arts - Information Technology
YORK UNIVERSITY
Toronto, Ontario09.2023
Skills
Knowledge of and proficiency with a multitude of computer applications
Troubleshoot basic Microsoft Windows and macOS operating system computer problems
Able to code in programming languages such as JAVA and C
Proficient user of Microsoft Office and apple suite
Proficient in Android and iOS mobile operation system
Database Management, Experience with database management systems including MySQL
Network Administration, with Knowledge of network protocols, TCP/IP, and network troubleshooting
Excellent problem solving skill
Able to quickly learn new software or work processes
Fast learner
Active team player
Patient and kind attitude when communicating to customers/clients
Accomplishments
- Achievements/Tasks
Languages
English
Full Professional
Cantonese
Native or Bilingual
Mandarin
Native or Bilingual
Projects
Guangdong Adolescent Robotics Competition, 04/2016 Asus ROG FX60VM Hard Drive Replacement on iFixit, 08/2022 Designed and configured a virtual network environment for testing purposes using VMware Developed a web-based inventory management system using Python and Java for a university project
Timeline
Voluntee
Retirement home
04.2019 - 05.2019
IT service and support
Wellcome Supermarket
04.2018 - 08.2018
IT Department and Classroom operation
York University Intern
5 2021 - 9 2023
Restaurant Waiter
korean grill house
4 2022 - 8 2022
Cashier/Tea maker
Share tea
4 2021 - 12.2021
Bachelor of Arts - Information Technology
YORK UNIVERSITY
Similar Profiles
Latasha BrooksLatasha Brooks
Elementary Education Intern at Henderson State University InternElementary Education Intern at Henderson State University Intern
Jessica IaboniJessica Iaboni
Clinic Manager at York University – York University Psychology ClinicClinic Manager at York University – York University Psychology Clinic
James SalnaveJames Salnave
Assistant Vice President/Dean of Students at City University of New York - York CollegeAssistant Vice President/Dean of Students at City University of New York - York College
MYRIAM CHERIFMYRIAM CHERIF
Manager at McDonald'sManager at McDonald's
Sabin MainaliSabin Mainali
Learning Ambassador at Amazon Delivery StationLearning Ambassador at Amazon Delivery Station