Jingyi Zheng

• Delivered personalized consultations by identifying customer needs and recommending tailored products and solutions.

• Promoted loyalty programs and product campaigns to achieve sales results while ensuring a positive customer experience.

• Built strong rapport with clients and collaborated with team members to reach business goals.

• Guided clients in using digital self-service and online ordering platforms, improving convenience and efficiency.

• Delivered attentive service to diverse clientele, including recommending products and handling concerns with professionalism.
• Resolved customer issues quickly and escalated when appropriate to ensure positive outcomes.
• Communicated effectively in Mandarin and English, building rapport with customers.

• Processed transactions accurately and efficiently in a high-volume retail environment.
• Provided product guidance and supported customers with personalized service.
• Assisted with onboarding new staff and contributed to operational activities across multiple departments.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

• Provided exceptional customer service and enthusiasm when assisting guests and responding to inquiries.
• Protected clients' rights by maintaining confidentiality of personal and financial information.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Instructed guests on available amenities, important locations and upcoming events.
• Maintained professional tone at all times, including during peak rush hours..

• Processed employee status changes, keeping human resources systems and employee records up to date.
• Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
• Conducted job applicant background checks in accordance with policy and procedures.
• Handled sensitive and confidential employee information with complete discretion.
• Created, organized and maintained employee personnel files to keep sensitive data secure.