Jingya Qiu
London,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Restaurant Owner
Plaza Sushi
London, ON
01.2021 - 04.2024
- Opened total of 5 locations of Plaza Sushi.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records.
- Optimized profits by controlling food, beverage and labor costs.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Personal Banking Associate
TD Canada Trust Branch and ATM - Colonel Talbot branch
London, ON
01.2023 - 10.2023
- Assisted in developing marketing materials used to promote new products or services offered by the bank.
- Helped resolve customer disputes relating to bank charges or discrepancies on statements.
- Reviewed data entry errors by verifying accuracy of information entered into computer systems.
- Explained various products and services available to customers such as online banking or mobile banking options.
Customer Experience Associate
TD Canada Trust Branch and ATM - Pond Mill branch
London, ON
01.2020 - 12.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities to improve the customer experience through feedback analysis.
- Created and maintained a positive work environment for customers and colleagues alike.
- Participated in training sessions related to new products or services offered by the company.
Assistant Manager
Pandora
London, ON
03.2016 - 02.2019
- Obtained permanentresidencea status all canada through provincial nominee program during employment period.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
Associate of Arts -
Fanshawe College of Applied Arts And Technology
London, ON04-2018
Skills
- Staff Management
- Staff Leadership
- Sales Expertise
- Operations Management
- Customer Engagement
- Financial Planning
- Staff Supervision
Timeline
Personal Banking Associate
TD Canada Trust Branch and ATM - Colonel Talbot branch
01.2023 - 10.2023
Restaurant Owner
Plaza Sushi
01.2021 - 04.2024
Customer Experience Associate
TD Canada Trust Branch and ATM - Pond Mill branch
01.2020 - 12.2021
Assistant Manager
Pandora
03.2016 - 02.2019
Associate of Arts -
Fanshawe College of Applied Arts And Technology
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