Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jingchen(Sophia) Li

Vancouver,BC

Summary

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills.

Focused on driving positive customer experiences and achieving sales targets.

Excellent customer service skills, ability to work well under pressure and handle customer inquiries effectively, bilingual in English and Mandarin Chinese.

Overview

5
5
years of professional experience

Work History

Sales Associate

LAOMIAO JEWELLERY
01.2023 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Assistant Accountant Intern

Think Accounting
01.2019 - 04.2019
  • Bookkeeping: Used QuickBooks to help clients record and manage financial transactions, including accounts payable and receivable, bank reconciliations, and payroll
  • Preparing for Tax Returns: Assisted in the preparation and filing of tax returns for clients, ensuring that they are accurate, complete, and in compliance with tax laws and regulations
  • Financial Planning: Provided clients maintain accurate and complete records of financial transactions, and helped senior accountant advise clients on tax planning strategies to minimize tax liability and maximize tax benefits
  • Analytical skills: Developed a comprehensive understanding of basic accounting principles, as well as the ability to perform complex financial calculations and analyses

Customer Service Representative Intern

China Merchants Bank
06.2018 - 09.2018
  • Customer Satisfaction: Received and responded to customer inquiries via phone, email, and in-person; constantly provided accurate and effective solutions to customer issues with a focus on customer satisfaction
  • Record Keeping: Recorded customer interactions and information accurately and securely in customer service software & database, and maintained up-to-date customer files
  • Customer Approach: Contacted inactive account owners and found potential clients, built relationships, and promoted bank services and recent promotions based on the client's financial needs, which increased product sales by 30%
  • Task Management: Demonstrated excellent time management skills, with the ability to adapt to changes, prioritize and manage multiple tasks effectively

Education

M.Sc. - Investment & Wealth Management

Imperial College London
09.2020

B.Com. - Finance & Economics

University of Toronto
05.2019

Skills

  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Timeline

Sales Associate

LAOMIAO JEWELLERY
01.2023 - 06.2023

Assistant Accountant Intern

Think Accounting
01.2019 - 04.2019

Customer Service Representative Intern

China Merchants Bank
06.2018 - 09.2018

B.Com. - Finance & Economics

University of Toronto

M.Sc. - Investment & Wealth Management

Imperial College London

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Jingchen(Sophia) Li