JING WANG
Richmond,BC
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
4
4
years of professional experience
Work History
Supervisor
Thai Green Elephant Restaurant
01.2023 - 11.2024
- Worked with POS system to place orders, and manage bills.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handle 40+ take-out calls per day, providing exceptional customer service and completing orders very efficiently
- During a restaurant's peak time, providing quick and attentive service.
- Trained and mentored new servers in serving dine in, answer orders by phone.
- Supervise and order supplies required for meal packing.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Bartender
Shake It Bubble Tea
01.2021 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Exceptional multitasking skills and can work alone under pressure
- Able to learn quickly and efficiently in a fast-paced environment
- Accurately and efficiently mixing tea base, milk, sweeteners and toppings under over fifth receipts.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Bachelor of Arts - Economics, Business Minor
01-2023
Achieve A grade of elective financial courses
Skills
- Language: Advance in English, Fluent in Mandarin
- Excellent managing time and works
- Microsoft Office Suite (Word, Excel and Powerpoint)
- Customer service
- Coaching and mentoring
- Training and mentoring
- Inventory control
Timeline
Supervisor - Thai Green Elephant Restaurant
01.2023 - 11.2024
Bartender - Shake It Bubble Tea
01.2021 - 02.2023
University of Victoria - Bachelor of Arts, Economics, Business Minor
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