Jing Hu
Richmond,BC
Summary
Dynamic professional with a successful history at Hican International Consulting Ltd., specializing in MS Office and bilingual communication. Achieved a 20% increase in client satisfaction and retention through effective document preparation and strategic client engagement. Exhibits strong organizational skills and a dedication to continuous improvement across administrative and educational functions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Secretary to General Manager
Hican International Consulting Ltd.
09.2022 - Current
- Managed the General Manager’s administrative tasks, including scheduling appointments, preparing meeting agendas, recording minutes, and coordinating travel arrangements
- Supervised daily office operations, including inventory control, procurement, and equipment maintenance
- Participated in training sessions to enhance knowledge of immigration procedures and client service strategies
- Prepared, reviewed, and proofread various documents, including immigration applications, supporting materials, agreements, and contracts
- Assisted clients in collecting and submitting documents such as identification, credential evaluations (e.g., WES), and language test results (IELTS/CELPIP)
- Verified client-submitted materials to meet IRCC and PNP requirements, ensuring compliance with current regulations
- Served as the primary point of contact for clients, effectively addressing inquiries and providing comprehensive guidance on immigration procedures, while actively participating in training sessions to stay updated on best practices and enhance service delivery
- Organized client engagement activities, including webinars and consultation sessions, to expand the firm’s client base and maintain relationships
- Communicated with government agencies and provincial authorities to resolve application issues and expedite processes
- Maintained adherence to privacy regulations (PIPEDA), safeguarding sensitive client information and ensuring confidentiality
- Developed and implemented customer feedback mechanisms to enhance service delivery and client satisfaction
Administrative Assistant
Grand Agriseeds Technology (Fujian) Co., Ltd.
02.2018 - 08.2022
- Supported the executive manager in enhancing client relationships and expanding market reach by managing customer inquiries and coordinating sales activities, contributing to a positive customer experience and fostering long-term partnerships
- Supervised and implemented various administrative rules and regulations while actively contributing to the development of sales strategies based on customer feedback and market analysis
- Collaborated closely with the administrative manager and various departments to streamline internal processes
- Responsible for sending and receiving of company express and fax
- Responsible for material collection, file management, official documents’ drafting, formulation, sending and receiving, etc
- Responsible for liaison and reception with relevant external departments, receiving visits inbound, answering calls, inquiries and transmitting information
- Completed all tasks arranged by the company
- Proactively managed customer inquiries and coordinated sales activities, resulting in a 20% increase in client retention and satisfaction
- Consistently met deadlines and maintained a high level of reliability in all administrative tasks, ensuring smooth operations and client satisfaction
- Demonstrated flexibility by taking on additional responsibilities as needed, ensuring smooth operations and customer satisfaction
- Proficient in MS Office, enabling efficient management of customer orders, invoicing, and inventory verification, which supports the sales-driven strategies of the company
Administrative Assistant
Xiamen Changjing Enterprise Management Consulting Co., Ltd.
10.2017 - 01.2018
- Responsible for assisting the executive manager with the company’s administration, supervision, implementation, and internal daily affairs of the department
- Participated in the company’s performance management, attendance and other managerial affairs, being responsible for implementation of reward and punishment measures
- Responsible for meeting arrangement, including preparations before the meeting, record the meeting and post-meeting content reorganization, etc., as well as sending and receiving of company express and fax
- Responsible for the collection and distribution of office supplies in various departments of the company
- Responsible for liaison, coordination and reception with relevant external departments, receiving visits inbound, answering calls, inquiries and transmitting information
Teacher
Xiamen Longre Education Technology Co., Ltd.
05.2015 - 10.2017
- Responsible for teaching and research of exam training for study abroad
- Regularly organized teaching and research meetings, convened colleagues to review changes in the exam and exchange teaching experience
- Regularly organized teaching materials, refined the essence of various market materials, and constantly upgraded teaching courseware
- Tutored students to successfully pass the examination required for study abroad, taught students according to their aptitude, and innovated teaching methods
Project Manager
Xiamen Gaode Software Co., Ltd.
04.2014 - 04.2015
- Tracked and managed the entire process of product development, including project planning, customer communication, project team coordination, resource allocation management, etc
- Participated in the planning, definition and documentation of software products
- Wrote and translated necessary documents and reports
High School Teacher
Xiamen Oriental Education And Training Co., Ltd.
09.2012 - 03.2014
- Responsible for teaching and research of high school English
- Regularly organized teaching and research meetings, convened colleagues to review changes in high school test points and exchange teaching experience
- Regularly organized high school English teaching materials, refined the essence of various market materials, and constantly upgraded teaching courseware
- Tutored high school students' English, teaching according to their aptitude, and innovated teaching methods
Education
Master’s Degree - Data Analysis
Northern Arizona University
06.2024
Skills
- MS Office
- Phone reception
- Appointment coordination
- Document preparation
- Managing purchasing activities
- Bilingual
Languages
- English, Proficient
- Mandarin, Proficient
Certification
- TESOL
Timeline
Secretary to General Manager
Hican International Consulting Ltd.
09.2022 - Current
Administrative Assistant
Grand Agriseeds Technology (Fujian) Co., Ltd.
02.2018 - 08.2022
Administrative Assistant
Xiamen Changjing Enterprise Management Consulting Co., Ltd.
10.2017 - 01.2018
Teacher
Xiamen Longre Education Technology Co., Ltd.
05.2015 - 10.2017
Project Manager
Xiamen Gaode Software Co., Ltd.
04.2014 - 04.2015
High School Teacher
Xiamen Oriental Education And Training Co., Ltd.
09.2012 - 03.2014
- TESOL
Master’s Degree - Data Analysis
Northern Arizona University
Similar Profiles
Zakir SyedZakir Syed
Technology Consultant at COLUMBUS CONSULTING INTERNATIONALTechnology Consultant at COLUMBUS CONSULTING INTERNATIONAL
Mariana Mucino Del RioMariana Mucino Del Rio
Business Development Director at Cross the Bridge - International Business ConsultingBusiness Development Director at Cross the Bridge - International Business Consulting
Rashawn HuggRashawn Hugg
Project Manager, PMO at Invictus International ConsultingProject Manager, PMO at Invictus International Consulting