Jing Evans
San Marcos
Summary
Dynamic and results-oriented General Manager with over15 years of extensive experience in the hotel and restaurant industry. Proven track record of enhancing guest satisfaction, driving revenue growth, and managing operational excellence. Strong leadership skills with a collaborative approach, dedicated to fostering a high-performance team culture. Expertise in budgeting, strategic planning, and implementing innovative service solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Hampton Inn & Suites by Hilton
06.2023 - Current
- Oversee daily operations of an85-room hotel and ensuring exceptional service delivery and operational efficiency
- Implement strategic initiatives that resulted in a15% increase in guest satisfaction scores and rise in annual revenue
- Manage a team of20 staff, focusing on training programs that enhance service standards and employee engagement
- Develop and manage budgets, monitoring financial performance and adjusting strategies to meet targets
- Collaborate with marketing teams to design promotional campaigns, successfully increasing brand visibility and attracting new clientele
General Manager
Best Western Oceanside Inn
09.2017 - 06.2023
- Oversee daily operations of an80-room hotel, including front desk, housekeeping, and food service, ensuring adherence to brand standards
- Oversee and managed the full renovation project to meet all Best Western brand standard (PIP) and City requirements
- Conducted regular audits and inspections to maintain compliance with health and safety regulations
- Led staff meetings to foster open communication and address operational challenges, resulting in a40% improvement in team efficiency
- Implemented a customer feedback system to enhance service quality and address guest concerns promptly
Restaurant Manager
LeBan Café (Owned Franchised)
05.2012 - 08.2017
- Managed all aspects of restaurant operations, including menu development, inventory control, and staff management, resulting in a22% increase in profitability
- Developed LeBan Franchise and managed chain café restaurants
- Developed and executed training programs for new hires, focusing on service excellence and operational procedures
- Established lasting relationships with suppliers, negotiating contracts to optimize cost savings without compromising quality
- Created a guest loyalty program that increased repeat business by33%
Education
Advanced Diploma - Hospitality Management
DCT International Business & Hospitality Management School
Luzern06.2002
Bachelor Degree - Electronic Engineering
Xidian University
Xi’an06.1997
Skills
- Hotel Operations Management
- Strong leadership
- Restaurant Management
- Staff Training & Development & OSHA Compliance
- Customer Service Excellence
- Budgeting & Accounting & Financial Management
- Revenue Growth Strategies
- Marketing & Sales & Promotions
- Quality Assurance & Compliance
- Vendor Management
- Conflict Resolution
- Microsoft / Salesforce
Certification
- Certified Hotel Administrator (CHA) –2021
- Food Safety Protection Manager –2018-2028
- California Real Estate Licensed Salesperson-2021
Language
English
Chinese (Mandarin)
Affiliations
- Member, American Hotel and Lodging Educational Institute (AHLEI)
- Member, National Restaurant Association (NRA)
Timeline
General Manager
Hampton Inn & Suites by Hilton
06.2023 - Current
General Manager
Best Western Oceanside Inn
09.2017 - 06.2023
Restaurant Manager
LeBan Café (Owned Franchised)
05.2012 - 08.2017
Bachelor Degree - Electronic Engineering
Xidian University
- Certified Hotel Administrator (CHA) –2021
- Food Safety Protection Manager –2018-2028
- California Real Estate Licensed Salesperson-2021
Advanced Diploma - Hospitality Management
DCT International Business & Hospitality Management School
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