JINESHKUMAR PATEL
Charlottetown,PE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Tim Hortons
Charlottetown, Prince Edward Island
03.2024 - Current
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Designed sales and service strategies to improve revenue and retention.
- Guided management and supervisory staff to promote smooth operations.
- Created schedules and monitored payroll to remain within budget.
Auditor
Charlottetown Inn & Conference Centre
Charlottetown, PE
12.2021 - 06.2024
- Collaborated with other departments across the organization on various issues related to financial reporting.
- Identified potential fraud risks and developed strategies to mitigate them.
- Documented audit findings in formal reports presented to senior management team.
- Maintained a database of all completed audits and their results.
- Ensured that all necessary documents were properly filed according to company policy.
- Investigated discrepancies that were uncovered during audits.
Manager
Tim Hortons
Charlottetown, Prince Edward Island
05.2021 - 03.2024
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Established processes to ensure efficient workflow throughout the organization.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Directed recruitment, hiring, and training of new staff members.
- Led a team of 30 employees, ensuring high productivity and excellent customer service.
- Developed and implemented bookkeeping procedures to ensure accuracy of financial records.
- Reviewed invoices for accuracy before submitting them for payment approval.
- Managed payroll processing for staff members.
Customer Service Representative
Fusion BPO Services
Montreal, QC
06.2021 - 10.2021
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Supervisor
Tim Hortons
Montreal, Quebec
01.2020 - 05.2021
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Maintained positive working relationship with fellow staff and management.
Team Member
Tim Hortons
Montreal, Quebec
04.2019 - 12.2019
- Provided quality customer service with a friendly attitude.
- Processed payments accurately and efficiently using POS system.
- Completed day-to-day duties accurately and efficiently.
- Assisted in taking customer orders and providing recommendations.
Education
Financial Management -
CDI College
Montreal, QC07.2021
Bachelor of Commerce - Accounting and Finance
Uka Tarsadia University
India05.2018
Skills
- Audit Support
- Financial Reporting
- Documentation And Reporting
- QuickBooks
- Accounts Payable
- Accounts Receivable
- Spreadsheet Management
- Data Entry
- Bookkeeping
- Mail handling
- Accounting skills
- Customer Service
- Microsoft Excel
Certification
- Payroll Compliance Practitioner
- CPA 1 (Payroll Compliance Legislation)
- CPA 2 (Payroll Fundamental 1)
- CPA 3 (Payroll Fundamental 2)
Professional references
Available On-Request
Student internship
TREND INNOVATIONS (Completed)
Timeline
General Manager
Tim Hortons
03.2024 - Current
Auditor
Charlottetown Inn & Conference Centre
12.2021 - 06.2024
Customer Service Representative
Fusion BPO Services
06.2021 - 10.2021
Manager
Tim Hortons
05.2021 - 03.2024
Supervisor
Tim Hortons
01.2020 - 05.2021
Team Member
Tim Hortons
04.2019 - 12.2019
Financial Management -
CDI College
Bachelor of Commerce - Accounting and Finance
Uka Tarsadia University
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