Jincy Johnson
Scarborough,ON
Summary
Detail-oriented Customer Relations Executive with one year of experience in leading retail environments. Demonstrates strong customer service, inventory management, and team collaboration abilities. Committed to enhancing customer satisfaction and driving business results through effective problem-solving and communication skills.
Overview
3
3
years of professional experience
Work History
Front End Member Service
Costco Wholesale
Toronto
01.2024 - Current
- Greeted customers and provided assistance with their needs, ensuring a positive and efficient shopping experience
- Addressed member inquiries, resolved issues, and facilitated membership sign-ups and renewals, enhancing member satisfaction
- Worked closely with front-end team members and supervisors to ensure efficient operations and excellent customer service
- Assisted with product restocking and merchandising near the front end, promoting impulse purchases and maintaining product displays
Stocker
Costco Wholesale
Toronto
10.2023 - 12.2023
- Assisted customers with locating products, provided recommendations, and addressed inquiries to enhance the shopping experience
- Reported issues to management within 24 hours
- Efficiently managed and organized inventory in the clothing department, ensuring shelves were fully stocked and products were accurately labeled
- Implemented attractive merchandise displays to promote sales, following company guidelines and seasonal trends
- Regularly replenished stock to maintain product availability and minimize out-of-stock situations, coordinating with the warehouse team to ensure timely deliveries
Customer Service Manager
Ibaj Group of Companies
, India
01.2022 - 01.2023
- Handled customer inquiries and resolved issues via phone, ensuring a professional environment
- Managed customer service operations in the clothing department, driving high satisfaction
- Trained and supervised staff to provide prompt, knowledgeable assistance
- Analyzed sales data to identify opportunities for improving service and boosting sales
- Collaborated with department managers to streamline operations and enhance performance
- Implemented customer feedback to improve service strategies and engagement
Education
Postgraduate certificate - Global Business Management
Fleming College
08.2024
Bachelor of Commerce - co-operation
01.2022
Skills
- Inventory Management
- Customer service
- Telephonic communication skills
- Attention to Detail
- Team Collaboration
- Problem solving
- Compliance and safety
- Client support skills
Timeline
Front End Member Service
Costco Wholesale
01.2024 - Current
Stocker
Costco Wholesale
10.2023 - 12.2023
Customer Service Manager
Ibaj Group of Companies
01.2022 - 01.2023
Postgraduate certificate - Global Business Management
Fleming College
Bachelor of Commerce - co-operation
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