Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Jince. K. John

Jince. K. John

Kitchener,ON
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Summary

  • Resourceful Manager offering history of success coordinating and monitoring operations across various departments.
  • Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
  • Goal-oriented Customer Service Manager with 5 Plus years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals.
  • Charming salesperson skilled in communication and collaboration for best-in-class service.
  • Optimistic and proven ability to adapt, collaborate, and work dynamically with a diverse stakeholder base at all levels, including senior management.
  • A strong eye for detail to deliver high-quality output.
  • Managing customer-centric operations and ensuring customer satisfaction by achieving delivery and service quality norms.
  • Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance among the team members
  • Proven ability to drive record-high marketing campaigns and execution of successful events
  • Well versed in creating results-oriented digital and social media campaigns and email marketing campaigns that increase revenues.

Overview

12
12
years of professional experience

Work History

Senior Client Services Manager

Frame Events and Production
Bangalore, Karnataka, India
06.2022 - 12.2022
  • One point of contact for all client requirements
  • Handling end-to-end destination meetings and events
  • Recommended and implemented successful strategies to maximize revenue.
  • Prepare and present sales presentations for clients, showing the success and credibility of the brand
  • Developed and implemented new filing systems to improve organizational efficiency and productivity.
  • Ensuring the Quality of service is the best possible
  • Developed proposals and presentations for internal and external audiences.
  • Consolidated vendors and renegotiated contracts to optimize costs.
  • Built relationships with customers and the community to establish long-term business growth
  • Held monthly meetings to create business plans and workshops to drive a successful business.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Conducted performance evaluations, compensations, and hiring to maintain appropriate staffing requirements.
  • Proved successful working within tight deadlines and a fast-paced atmosphere.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.

Sales and Marketing Manager

With Livinn Media Events and Advertisement Pvt. Ltd
Bangalore, Karnataka, India
02.2018 - 03.2021
  • Developing new business opportunities
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Managed accounts to retain existing relationships and grow shares of business by 30%.
  • Evaluated performance against goals and implemented appropriate development plans by conceptualizing marketing campaigns that effectively reinforce and build brand images and achieve organizational goals
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies. Boosted marketing, reviewed pricing strategies, and expanded distribution channels to increase sales revenue by 40%.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Prepared sales presentations for clients showing the success and credibility of products.
  • Built relationships with customers and community to establish long-term business growth.
  • Creating or understanding marketing plans and budgetary guidelines required for negotiations with clients
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Directed sales support staff in administrative tasks to help sales reps close deals.

Freelance Event Organizer

Glitterati Networks, OPC
Bangalore, India, Karnataka
12.2016 - 02.2018
  • Worked as a freelance event manager handling corporate gatherings, product launches, conferences, and Rewards and Recognition programs PAN India.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Consulted with customers to determine objectives and requirements for events.
  • Coordinated schedules and timelines for events.
  • Created and maintained event expenditures, budgets and timelines in job-related software.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Evaluated and selected service providers and vendors according to customer requirements.
  • Coordinated florists, photographers, and musicians for events.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
  • Arranged availability of audio-visual equipment, transportation and displays for various types of events.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.
  • Developed post-event reports to determine effectiveness of each event.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.

Assistant Sales and Marketing Manager

Liquidspace Entertainment Pvt. Ltd
Bangalore, Karnataka, India
07.2015 - 12.2016
  • Widely recognized for integrated marketing communication to provide a complete gamut of solutions in the fields of events, activations, entertainment, and BTL experiences for clients
  • Corporate client consulting
  • Created and expanded sales presentations to new and existing customers increasing net sales revenue.
  • Identifying potential clients for branding and promoting sponsorship events
  • Implemented, executed and strategically expanded business channel partnerships and program initiatives.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Artist Management
  • Travel and logistics management

Assistant Sales and Marketing Manager

Confident Resorts & Retreat India (P) Ltd
Bangalore, Karnataka, India
12.2014 - 07.2015
  • Introducing and promoting hotels and resorts to the corporate market
  • Assisting and supporting the sales team with strategic planning related to new packages for clients
  • Created and expanded sales presentations to new and existing customers increasing net sales revenue.
  • Attention to details while completing assignments.
  • Handling the sales team's efforts in building relationships with business clients and managing negotiations of sales contracts
  • Work with the marketing team to understand and communicate marketing messages to the field
  • Implemented, executed and strategically expanded business channel partnerships and program initiatives.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Work closely with the operations team to support and guide the customer's needs as per specifications
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Preparing daily sales reports and forwarding the same to senior management

Sales and Marketing Executive

JMJ Hospitality Pvt Ltd
Bangalore, Karnataka, India
05.2012 - 11.2014
  • I worked at the corporate office for three luxury standalone hotel properties: The Rain Tree Hotel in Chennai, Ocean Spray Resort in Pondicherry and Wild Wood Spa Resort in Udupi, Introducing and marketing hotels and resorts to corporations across India
  • Developed, maintained and utilized diverse client base.
  • Offering the best proposal according to corporate and market requirements
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Preparing daily sales reports and forwarding the same to senior management
  • Analyzed sales and marketing data for improved strategies.
  • Up-selling and taking feedback from guests
  • Promoting various offers and seasonal packages to corporate clients.
  • Negotiated prices, terms of sales and service agreements.

Front Desk Receptionist

Vivanta By Taj, Yeshwantpur
Bangalore, Karnataka, India
02.2011 - 03.2012
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Scheduled office meetings and client appointments for staff teams.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Organized, maintained and updated information in computer databases.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Resolved customer problems and complaints.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Trained new team members on company procedures, customer service and issue resolution.

Education

MBA - Marketing

Sikkim Manipal University , Bangalore, India
04.2016

Bachelor of Hospitality Management - Hospitality And Tourism Management

T. John Institute of Management Studies, Bangalore, India
03.2011

High School Diploma -

St. Francis Junior College, Bangalore, India
03.2006

Skills

  • Active Listening, Verbal and Written Communication
  • Preparing Sales Presentations and Proposals
  • Motivational Leadership
  • Time Management, Mentoring Market Research and Calculating Risks
  • Lead Prospecting and Client Retention
  • Brand-Building and Pricing Strategies
  • Account Development, Business Growth and Retention
  • Promotions, Customer Engagement and Marketing Strategies
  • Supplier Liaison
  • Hosting Stage Shows, Networking Events and Seminars
  • Social Media and Administrative Management
  • Persuasive Negotiations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Client Services Manager - Frame Events and Production
06.2022 - 12.2022
Sales and Marketing Manager - With Livinn Media Events and Advertisement Pvt. Ltd
02.2018 - 03.2021
Freelance Event Organizer - Glitterati Networks, OPC
12.2016 - 02.2018
Assistant Sales and Marketing Manager - Liquidspace Entertainment Pvt. Ltd
07.2015 - 12.2016
Assistant Sales and Marketing Manager - Confident Resorts & Retreat India (P) Ltd
12.2014 - 07.2015
Sales and Marketing Executive - JMJ Hospitality Pvt Ltd
05.2012 - 11.2014
Front Desk Receptionist - Vivanta By Taj, Yeshwantpur
02.2011 - 03.2012
Sikkim Manipal University - MBA, Marketing
T. John Institute of Management Studies - Bachelor of Hospitality Management, Hospitality And Tourism Management
St. Francis Junior College - High School Diploma,

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Jince. K. John